Sky Q and Sky+HD users have reported the loss of On Demand services.
After receiving multiple complaints from customers, Sky initially posted on Twitter yesterday morning (August 24th) that it was aware of the problem on Sky Q.
The company later confirmed that the issue was actually more widespread, as customers without Sky Q also reported a loss of On Demand services.
We are aware of some technical issues with our On Demand service and are working to fix it as soon as possible— Sky Help Team (@SkyHelpTeam) August 24, 2017
Sky was able to restore the service within an hour of its initial tweet and apologised to customers for the inconvenience.
On Demand services (Sky Q and Sky+HD) have been restored. Apologies for any inconvenience.— Sky Help Team (@SkyHelpTeam) August 24, 2017
While the outage did provoke critical comments on Twitter, Ofcom recently noted that Sky was the subject of fewer complaints than any other broadband provider between January and March 2017.
The total volume of complaints received by the watchdog in the first quarter of the year concerning Sky stood at eight per 100,000 customers, well below the industry average of 21 complaints per 100,000 subscribers.
Similarly, Sky was the subject of fewer complaints than any other pay-TV provider, with just two complaints per 100,000 customers, compared with an industry average of five per 100,000.