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uSwitch awards 2018

Once again, Plusnet won big at the uSwitch Broadband & Mobile Awards this year. Following their success from last year, Plusnet retained three of the night’s top titles: Broadband Provider of the Year, Best Value Broadband Provider and Best Provider Customer Service.

Other top titles given out last night were more split across providers. TalkTalk took home the title for Best Broadband, TV & Home Phone, Sky won our Quadplay Provider of the Year award and Virgin Media held onto their award for Fastest Broadband Provider for the seventh year in a row.

Elsewhere, streaming services gained a strong foothold in our awards. NOW TV won TV Provider of the Year — beating out TalkTalk, Virgin Media and their parent company, Sky — and Netflix picked up awards for Best TV Content and Best TV Streaming Service, although their ‘Skip Intro’ button lost out to Apple’s Face ID for our Telecoms Innovation award.

“The buzz around on-demand TV shows no signs of slowing, mirrored here with Netflix landing two of the four television gongs and NOW TV being awarded with TV Provider of the Year,” said Ernest Doku, telecoms expert at “In the last few years, our viewing habits have changed from being bound by TV schedules to having the freedom to watch what we want, when we want - leading that charge is undoubtedly Netflix, the doyenne of on-demand, serving up instant classics and old favourites all in one place.”

Here’s a full breakdown of all the broadband award winners.

Category Winner Second Third
Best Broadband, TV & Home Phone TalkTalk Sky EE
Best Value Broadband Provider Plusnet TalkTalk Vodafone
Best TV Content Netflix Sky Amazon Video
Best TV Streaming Service Netflix Amazon Video NOW TV
Best Smart Media Device Amazon Fire Stick Sky Q Virgin V6
TV Provider of the Year NOW TV TalkTalk Virgin Media
Fastest Broadband Provider Virgin Media BT Plusnet
Telecoms Innovation Award Apple’s Face ID Google Home Netflix’s skip intro button
Best Provider Customer Service Plusnet Vodafone Sky
Most Popular Broadband Provider BT Sky TalkTalk
Broadband Provider of the Year Plusnet TalkTalk Sky
Quadplay Provider of the Year Sky TalkTalk BT

On the mobiles side, giffgaff was the winner of the night, picking up an impressive four awards. Visit our awards page to see all the winners from the night.

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