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More needs to be done to deliver improvements for broadband customers, according to the TalkTalk Group. 

The demand comes 12 months after BT agreed to make Openreach a separate company with its own staff and management.

A report from the TalkTalk Group criticised Openreach’s poor levels of service and ‘under-ambitious’ investment. Despite admitting that ‘some progress is evident’, it insisted that ‘far more is needed to deliver the improvements customers deserve’. 

Openreach was slammed for being ‘too reactive’ and accussed of waiting for problems to arise rather than proactively act to avoid them occurring in the first place. 

Currently, just three per cent of the UK has access to full fibre services, but in some European countries, that rises to 80 per cent. As a result, the UK ranks as one of the poorest in terms of full fibre access and the TalkTalk Group wants to see Openreach commit more cash to push Britain further up the list. 

Download speeds are another area of concern, with more than one million homes and businesses still unable to receive 10Mbps - the minimum speed required for basic internet usage. 

As such, it is vital that Openreach invests in enough capacity to cater for all customers covered by a taxpayer-subsided part-fibre rollout, the TalkTalk Group insists. 

Finally, Openreach needs to collaborate more with the 500-plus telecoms companies that depend on the network and ditch the slow, bureaucratic processes that are delaying essential improvements. 

Rather than blindly relying on Openreach, the TalkTalk Group has announced plans to build a new full fibre network, independently of Openreach, that would deliver faster, more reliable broadband to three million homes and businesses at a cost of more than £1.5 billion. 

Over the next few months, TalkTalk will identify areas where new infrastructure could be built and work with Ofcom, government and regional administrations to maximise the benefit to customers.

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