Sky broadband deals

Sky is the UK's second-largest internet provider behind BT. It offers a great choice of deals with a wide range of internet speeds, all the way from superfast 35Mbps to near-gigabit 900Mbps via the Openreach full fibre network.

Unsurprisingly, given its renowned TV service, Sky is relied on by millions of customers for its broadband and TV bundles. It continues to offer new, innovative TV products in addition to its Sky Q satellite TV service, including its first-ever smart TV Sky Glass and its first-ever streaming box Sky Stream.

Both of these new products don't need a satellite dish to work, as they access Sky content through your Wi-Fi instead. This looks to be the future of Sky's TV service, once satellite TV is phased out and broadband becomes the main way we access pay TV shows - just like with streaming services.

And since it now offers ultrafast and 'gigafast' broadband speeds to support its more streaming-focused TV products, Sky's broadband and TV services have never been more powerful.

Sky broadband key features

Types of Sky Broadband deals

The majority of Sky Broadband offers use the Openreach part-fibre broadband network, for which you'll also need to include phone line rental in order to access those Wi-Fi deals. Unless you opt for Sky Ultrafast broadband service.

If you want a good idea of whether Sky broadband is right for you, read our in-depth review of Sky broadband.

Sky fibre broadband speeds

Sky only offers fibre internet, so it doesn't have a standard copper offer with 11Mbps broadband speeds. Its deals start with part-fibre speeds of 36Mbps, but rise up to 900Mbps in certain locations.

Here are the different broadband speeds you can get from Sky.

Sky Superfast Broadband - up to 61Mbps

Sky Superfast broadband offers a widely available part-fibre broadband connection, which is a great option if you're looking for fast, reliable broadband.

This means that instead of traditional copper phone lines, most of the connection is serviced by fibre cables, which offer faster broadband and cause fewer connection issues.

Sky has two superfast fibre offers on Uswitch — its more entry-level 36Mbps speed and its slightly faster 61Mbps deal. Both are ideal for average-sized households who want to stream, share and game without slowdown at any time.

Sky Ultrafast Broadband - up to 500Mbps

Using Openreach's growing full fibre network, Sky's Ultrafast Broadband connects fibre directly from the broadband exchange to your home, for even faster and more reliable internet than superfast fibre. Sky Ultrafast Broadband offers average download speeds of 145Mbps, or up to 500Mbps for its Ultrafast Plus connection.

These speeds are a great option for heavy broadband users and large households where multiple devices are being used to game online or stream video at the same time.

If you work with large files, enjoy streaming in 4K or play high-quality online games, Sky broadband Ultrafast will mean you can do all of this easier than ever before.

Find out more about ultrafast broadband with our guide.

Sky Gigafast Broadband - 900Mbps

Another connection that uses Openreach's full fibre network, Sky Gigafast is the provider's fastest broadband package. It offers 900Mbps average speeds, which is similar to the fastest deals on offer from other full fibre providers.

Realistically, no household will really notice the benefits of this speed compared to Sky's Ultrafast products. This is an astronomically fast connection that will likely become a lot more appealing as demand for the internet goes up in the next few years.

What's the Sky internet speed in my area?

More than 97% of the UK has access to Sky's part-fibre broadband, but its ultrafast deals are not as widely available. So depending on what's available at your property, your maximum Sky speed would either be 61Mbps if you can get Sky Superfast, or 900Mbps if you can access Sky Ultrafast.

Exact speeds will differ depending on a user's location, with a variety of factors contributing to the specific performance of a home. Sky has signed up to Ofcom's voluntary broadband speed Code of Practice. This means that, before you sign up for a service, you'll get a personalised estimate of the exact speed your home should be able to receive.

If your performance doesn't meet these minimums and the firm can't fix it within 30 days, you'll be able to cancel your contract and switch to another provider without the cost of a penalty.

For an extra £5 a month, you can also enjoy Sky's Broadband Boost service. This provides daily checks on your line to spot any problems, flexible engineer visits and Sky's Wi-Fi Guarantee, which ensures you'll get great wireless connectivity in every room of your home, or your money back.

The best way to determine Sky’s broadband speed in your area is to use our broadband postcode checker, which will let you know what offers are available and the speeds you can expect.

Sky broadband installation

You likely won't need an engineer to come around and install your connection, but certain Sky services will require an engineer visit.

Sky Q Hub router

Sky's flagship router is the Sky Q Hub, which has won rave reviews for its performance, especially when it comes to ensuring a reliable connection throughout your home.

Available as standard with Sky’s fibre broadband deals, the router uses the advanced 5GHz band for faster Wi-Fi performance and can even be connected to a Sky Q set-top box via your home's internal wiring.

Sky Q Hub set-up

Setting up the Sky Q hub should be a simple process, as everything you need is included in the box, and you can connect the included cables to your home's master phone socket and a power supply.

However, if you need more help, Sky's online support page offers simple step-by-step walkthroughs for the Sky Q hub and the other routers Sky offers.

Sky broadband customer service

There are a number of ways to contact Sky customer service.

The firm has a wide range of online FAQs on its website, covering everything from set-up queries to security primers, while you can also get assistance via Facebook Messenger, SMS, email or by phone.

Sky broadband customer service phone number

To speak to a Sky customer service agent by phone, you can call 0800 759 1467. This service is free for Sky Talk customers or will be charged at the same rate as 01 or 02 numbers for other users. Lines are open from 7am to 11pm, seven days a week.

See more information on how to contact your broadband provider in our broadband guides section.