Find out about Elephant car insurance and how it could get you cheaper breakdown cover
Defaqto rating: 5/5 stars
Independent financial products reviewer Defaqto has given Elephant insurance a five-star rating. This is the highest rating Defaqto offers.
Note: Not all Defaqto five-star rated products have the same covers and terms.
Trustpilot rating: 3.1/5 stars
Elephant car insurance was awarded a Trustpilot rating of 3.1 out of five based on 532 verified reviews.
Elephant is part of the Admiral Group.
Elephant car insurance offers policy upgrades, including key care and hire car cover, and also offers bike insurance, car warranty insurance, multi-car insurance, van insurance, home insurance and travel insurance.
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Elephant provides three types of cover:
Elephant MultiCar Insurance allows you to insure several cars. It is fully comprehensive cover and includes:
Taking out a multi-car insurance policy can help reduce your insurance costs:
Elephant can arrange temporary car insurance for existing policyholders only.
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Elephant fully comprehensive car insurance includes 90 days’ European cover on all car insurance policies.
Elephant car insurance comprehensive cover includes a courtesy car while your car is being fixed by an approved repairer.
£5,000 of personal injury cover to help you and your spouse if you have a serious accident.
Comprehensive Elephant car insurance covers up to £1,250 of in-car entertainment and up to £300 worth of sports equipment cover for theft or damage by fire or accident.
Named drivers on an Elephant car insurance policy can earn a no claims bonus for use on Elephant policies.
If you get a chip in your windscreen Elephant will repair or replace it for you, although an excess will apply.
This cover provides up to £100,000 help towards legal costs if involved in a motor accident that's not your fault.
The cover also allows you to claim for personal injury and uninsured losses such as your excess, and personal injury, from the driver at fault.
Motor Legal Protection also includes:
Elephant car insurance policy already includes £5,000 personal injury cover but cover is limited to the policyholder.
Elephant car insurance personal injury cover provides an additional £50,000 extra cover, with a limit of up to £100,000.
Cover against accidental death, serious injury or fractures.
This includes cover to claim:
Elephant offers three levels of breakdown cover.
Elephant Keycare cover is a standalone cover that provides up to £2,000 cover towards the cost of replacement keys and locks.
This includes lost, stolen or broken keys, but excludes wear and tear.
Find out if Elephant car insurance is best for your motoring needs
Elephant’s parent company Admiral group has refunded £110m worth of insurance premiums to its car and van customers.
The company said it want to reward customers who had stayed at home and driven during the UK-wide Coronavirus lockdown during spring and summer 2020.
A £25 premium refund was automatically given to all customers whose car and/or van which was covered by the insurer on 20 April 2020; a total of 4.4m vehicles.
Admiral group said: 'We’re giving our customers the refund to reflect that there have been fewer cars on the road during the lockdown and our customers are driving less, which we expect to result in fewer insurance claims.
'The refund and other initiatives pass on the savings from reduced claims we may otherwise have benefitted from during the lockdown. It isn’t our intention to benefit from the lockdown and we’re returning our best estimate of the savings to our customers.'
Find out more about Elephant’s Stay at Home Refund queries.
Find out if Elephant can offer you the cheapest car insurance quote.
The Financial Ombudsman Service received 496 car insurance complaints about Admiral, which owns the Elephant brand, in the first half of 2020, plus a further 97 for Admiral’s insurance company EUI making a total of 593. That gives Admiral just under 12% of all motor insurance complaints. But Admiral has more than 16% of market share so received a much smaller proportion of complaints than might be expected for its size. To put complaints in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.
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