Defaqto rating: n/a
Defaqto has not yet reviewed Lancaster car insurance.
Trustpilot rating: 4.6/5 stars
Trustpilots classes Lancaster as 'excellent' based on 5,961 reviews.
As well as offering classic car and classic van insurance, Lancaster also provides products such as 4x4 insurance, multi-vehicle cover, motorhome and campervan insurance, military vehicle cover and performance/modified car insurance.
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First established in 1984, the business was originally the insurance division of the MG Owners’ Club, offering MG insurance to members. It became independent in 1989 and renamed itself as Lancaster Insurance Services, while starting to offer insurance on other classic cars besides just MGs.
These days it claims to offer cover for virtually any classic car. Lancaster has also broadened its reach into other areas and has long since specialised in offering 4x4 insurance as well. Lancaster Insurance Services is a trading name of Insurance Factory Limited and has been owned by the Markerstudy Group since 2013.
If you’re a classic car enthusiast, you will probably love Lancaster’s blog. Lancaster puts a lot of effort into engaging with classic car clubs and regularly sends its representatives to classic car shows. It is the headline sponsor of the Lancaster Insurance Classic Motor Show with Discovery and is also title sponsor of the MG Owners Club (MGOC) Race Championships.
Lancaster says that if you’ve been financially impacted by Covid-19, it may be able to reduce the cost of your cover by reviewing your needs. It can also look at deferring your premium payments if you are paying by monthly direct debit.
The Financial Ombudsman Service received fewer than 10 car insurance complaints about Lancaster (that could have been a single complaint). To put that in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.