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Policy Expert car insurance

Policy Expert is a digital home insurance brand that branched out into car insurance in 2019 with the purchase of SureThing!

How good is Policy Expert car insurance?

Defaqto: 3/5 stars

Policy Expert car insurance is rated as three stars by Defaqto, an independent financial research company. 

Note: Not all Defaqto products with the same star ratings have the same covers and terms.

Trustpilot: 4.7/5 stars

TrustPilot has given Policy Expert a rating of 4.7 out of five based on 25,340 reviews.

About Policy Expert insurance

Policy Expert is a member of the QMetric Group and was established in 2011 as a new kind of insurance business that aimed to build its own tech and own the insurance process end to end so that they could offer lower prices for customers.

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Policy Expert was among the first UK insurers to introduce two-year fixed-rate premiums, as well as Plain English accredited policies with no hidden fees.

It has since won numerous awards for its service and products as well as recently winning Best Personal Insurance Broker at the 2020 Insurance Choice Awards, which is voted for by customers.

Whilst Policy Expert compares quotes from a number of different insurers, it also has its own products.

Policy Expert car insurance policies

Policy Expert offers:

  • Third party, fire & theft

Plus, two types of comprehensive car insurance cover:

  • Policy Expert

  • Policy Expert Max

Policy Expert does not offer  telematics-based car insurance. These policies usually allow young drivers to be scored each week on metrics such as speed, braking, acceleration, cornering, and usage.

Policy Expert does not offer a multi-car insurance discount.

Taking out a multi-car insurance policy can help reduce your insurance costs: 

  • if you own more than one car

  • if you’re a family with more than one driver

  • if you’re a couple with more than one vehicle 

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Policy Expert does not offer temporary insurance.

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Policy Expert comprehensive policies

A Policy Expert Max comprehensive insurance policy includes:

  • Uninsured driver promise 

  • Courtesy car 

  • £10,000 personal accident 

  • Windscreen cover 

  • Unlimited audio (manufacturer fitted) 

  • Personal belongings 

  • Child car seat 

  • £100,000 legal assistance 

  • Uninsured losses: claim back excess, loss of earnings & other out of pocket expenses 

  • Breakdown cover including nationwide recovery and cover at home 

  • Unlimited breakdown callouts 

A Policy Expert comprehensive insurance policy includes:

  • Uninsured driver promise 

  • Courtesy car 

  • £10,000 personal accident 

  • Windscreen cover 

  • Unlimited audio (manufacturer fitted) 

  • Personal belongings 

  • Child car seat 

  • UK and Ireland breakdown assistance

Breakdown cover is available on a Policy Expert Max policy and as an optional extra on a standard policy. It is Nationwide Recovery to anywhere in the UK with 24-hour, 365 days assistance and unlimited call-out.

  • Personal accident cover

Policy Expert will pay up to £10,000 if the policyholder or their partner is accidentally killed or permanently injured travelling, entering or exiting their car, or any other private car.

  • Windscreen repair

Windscreen cover is included in both Policy Expert policies.

  • Personal belongings cover

Personal belongings cover is available on both policies.

  • Child car seat replacement

If your car is involved in an accident, you will receive a child car seat replacement of a similar model and standard, even if there is no apparent damage.

  • Driving in Europe

Drivers will be covered to drive in the EU on your vehicle insurance policy. Depending on who is the underwriter of your policy you will have at least 30 days cover. Some will cover you up to 180 days. 

  • Legal expenses cover

£100,000 legal assistance is available on the Policy Expert Max policy and also as an optional extra.

  • Uninsured drivers promise

If your car is hit by someone who is not insured, you will not lose your no claims bonus or have to pay an excess.

Policy Expert optional extras

This optional extra includes up to £100,000 towards legal expenses to defend your rights, help with claiming back car insurance policy excess, help with settling car hire, purchase or sales disputes and compensation for a personal injury.

This optional extra includes up to £30,000 cover per person in the event of loss of limb, sight, speech or hearing; up to £30,000 cover per person in the event of permanent disablement or death; a maximum pay out of £240,000 per accident and £100 in the event of hospitalisation (per 24 hours in hospital).

What is Policy Expert car insurance best for?

  • if you want a two-year fixed premium

  • if you want a high-rating insurance company

  • if you want no hidden fees

Policy Expert in the news

Using technology to build customer loyalty

Policy Expert co-founder and chief operating officer Adam Powell was recently interviewed in Insurance Business magazine on loyalty penalty. He stressed that while getting pricing right for loyal customers is important, it is also crucial to ensure that price does not become the sole focus of the conversation.

He said that the company’s data infrastructure is built for scale and speed to enable real-time reporting without the burden of legacy technology.

“Our ability to understand and interpret it sets us apart from competitors,” he claimed. “We have the proprietary systems and skills to analyse trends in customer behaviour and market activity without the restrictions of outdated systems or third-party dependencies.

“We’ve created a fully integrated ecosystem that provides a ‘single customer view’ from acquisition through to claims. We’re able to generate insights which many established insurers simply aren’t equipped to handle, to inform our risk and pricing strategies and also ensure our policies are the right fit for customer needs.”

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