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Financial Conduct Authority

The Financial Conduct Authority (FCA) oversees the regulation of financial products, and this includes our van insurance products.

uSwitch.com van insurance is provided and administered by The Bike Insurer Services Limited. If you choose to apply for a policy you will be directed to the website or in some instances you can also purchase a policy by phone depending on the underwriter. By providing your relevant details to uSwitch and The Bike Insurer Services Limited and proceeding with a quote you are agreeing to an insurers’ separate terms and conditions which you should read.

We simply introduce customers to insurers. We do not advise, recommend or sell insurance. We are also not responsible for or in connection with, any insurance products or services. Your chosen provider will process your application and send you any relevant policy documentation. We will send you a confirmation email with details of the supplier and the product you selected.

How you can complain

Here is the uSwitch complaints procedure:

Step 1

If you have any enquiries about the uSwitch.com van insurance comparison service, please contact the uSwitch.com van insurance customer service team on:

Telephone: 0870 225 8207

E-mail: customer.services@thebikeinsurer.co.uk

Customer services will respond to your enquiry as quickly as possible, which we trust will resolve the matter.

Step 2

If you feel the matter has not been resolved to your satisfaction, you can ask for your case to be reviewed by The Bike Insurer Services Limited and a final decision will be made on behalf of the Chief Executive Officer.

Step 3

If your query is regarding an FCA regulated product and you are still not satisfied with our responses, you can request the Financial Ombudsman Service to review your case. The Financial Ombudsman can be contacted at: South Quay Plaza, 183 Marsh Wall, London E14 9SR or emailed at enquiries@financial-ombudsman.org.uk.

uSwitch is also authorised and regulated by the Financial Service Authority, and our registration number is 312850. This information can be checked on the FCA’s register by visiting their website or by contacting them on 0800 111 6768. uSwitch van insurance is a trading style of uSwitch Limited. uSwitch van insurance is provided and administered by The Bike Insurer Services Limited. Both uSwitch Limited and The Bike Insurer Services Limited are registered with the Financial Services Authority to conduct insurance mediation services. This information can be checked on the FCA’s register by visiting their website or by contacting them on 0800 111 6768.

Our FCA authorisation allows uSwitch.com to collect all relevant details from you if you choose to apply for a product, and forward them to the selected provider. Your chosen provider will process your application and send you any relevant policy documentation. uSwitch.com will send you a confirmation email with details of the provider and product you selected.

Let uSwitch find the right van insurance for you

Now that you know that we are regulated by the FCA, and that the FCA authorises us to do all the legwork for you, why delay? Compare van insurance today with our van insurance comparison and switching service.