First Direct is an award winning current account provider.
First Direct is part of HSBC. They were created in 1989 and were the first
telephone bank to be set up in the UK. The bank offers its customers a
satisfaction guarantee, so if they apply for a First Direct current account and
decide the service is not up to scratch, they will be compensated.
First Direct current account customers don’t have access to
high street branches, but there is a comprehensive telephone and internet
banking service. Current account holders can also access their accounts from a
mobile phone. The bank has a UK
based call centre, which is open 24/7, 365 days per year.
Customers can also
take advantage of a number of extra benefits offered to First Direct current
account holders. These include roadside assistance, mobile phone insurance and
worldwide travel insurance. There is a small charge for these services and
customers will need to sign up for a minimum contract period.
Like many of the main current account providers, First
Direct current account holders can enjoy an automatic overdraft facility, the
first part of which is interest free. However, interest will be charged if you
exceed your authorised overdraft limit.
Not all customers are eligible for a First Direct current
account – applicants need to pay in a minimum sum every month in order to
qualify for a current account with First Direct.
The bank charges a fee for its
current account, but this is waived if the account is credited with the minimum
amount every month.
Customers who do qualify for a First Direct current account
can use a hassle-free account switching service offered by the bank. All
credits and debits will be redirected from the old account to the new one and
if anything goes wrong, First Direct will refund any interest paid and take
care of any charges incurred as a result of service failures.
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