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Annual energy statements – what you said

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Annual energy statements are a statement from your energy supplier that tells you how much gas and/or electricity you used that year and how much it cost you.

They’re compulsory, but uSwitch findings show that 56% of us either haven’t received one, or didn’t recognise it.

We know that some of our readers like to see where we get our stats from (some of you may even have taken part in the survey), so here’s the original poll and the answers we were given.

The report was based on responses in a poll of 2222 customers, and here’s what they said:

Have you had an annual energy statement from your energy supplier within the last 12 months?
Yes 37%
No 30%
I might have – I’m not sure 26%
I don’t know as I don’t open/read my energy bills 1%
Don’t know 5%
Thinking about your annual energy statement, which of the following applies to you? Please tick all that apply:
It was clearly labelled as an annual energy statement 36%
The information it provided was different to my regular energy bills 9%
The information it provided was useful 39%
I used it to help me compare my energy prices 20%
I found the statement confusing 16%
It didn’t contain information that I wanted 4%
I couldn’t tell the difference between my annual energy statement and my regular bills 8%
The information I wanted was difficult to find 7%
I wasn’t sure why the company had sent it to me 8%
I’m not sure what I’m supposed to do with the information 14%
It’s a waste of time and paper 9%
I would like to be able to opt out of receiving this information 2%
None of these 4%
Don’t know 3%
Annual energy statements are supposed to provide clear information and guidance about how to ensure that you are on the best deal…Which of the following applies to you? Please tick all that apply:
This information was on my annual energy statement and was easy to find 23%
This information was on the annual energy statement, but I had to look for it 18%
The information and advice on my annual energy statement was clear 30%
I would feel confident about using this information to shop around 27%
I have used this information to compare prices 19%
None of these 21%
This information was on my annual energy statement and was easy to find 23%
This information was on the annual energy statement, but I had to look for it 18%
The information and advice on my annual energy statement was clear 30%
I would feel confident about using this information to shop around 27%
I have used this information to compare prices 19%
None of these 21%
Annual energy statements include details about your yearly usage plus a prediction of how much you are likely to use the following year… How do you think you would use this information? Please tick all that apply:
This information was on my annual energy statement and was easy to find 23%
This information was on the annual energy statement, but I had to look for it 18%
The information and advice on my annual energy statement was clear 30%
I would feel confident about using this information to shop around 27%
I have used this information to compare prices 19%
None of these 21%
This information was on my annual energy statement and was easy to find 23%
This information was on the annual energy statement, but I had to look for it 18%
The information and advice on my annual energy statement was clear 30%
I would feel confident about using this information to shop around 27%
I have used this information to compare prices 19%
None of these 21%
Thinking about your annual energy statement, which of the following applies to you? Please tick all that apply:
It was clearly labelled as an annual energy statement 36%
The information it provided was different to my regular energy bills 9%
The information it provided was useful 39%
I used it to help me compare my energy prices 20%
I found the statement confusing 16%
It didn’t contain information that I wanted 4%
I couldn’t tell the difference between my annual energy statement and my regular bills 8%
The information I wanted was difficult to find 7%
I wasn’t sure why the company had sent it to me 8%
I’m not sure what I’m supposed to do with the information 14%
It’s a waste of time and paper 9%
I would like to be able to opt out of receiving this information 2%
None of these 4%
Don’t know 3%
Annual energy statements include details about your yearly usage plus a prediction of how much you are likely to use the following year… Which of the following applies to you? Please tick all that apply:
I would use this information to see if my energy usage has changed over the year 45%
I would use this information to shop around for a better energy deal 35%
The information is interesting, but I’m not sure how I would actually use it 19%
I wouldn’t use this information as I don’t see the point of it 6%
I wouldn’t use this information as I don’t open/read my bills 1%
None of these 4%
Don’t know 8%
I would use this information to see if my energy usage has changed over the year 45%
I would use this information to shop around for a better energy deal 35%
The information is interesting, but I’m not sure how I would actually use it 19%
I wouldn’t use this information as I don’t see the point of it 6%
I wouldn’t use this information as I don’t open/read my bills 1%
None of these 4%
Don’t know 8%
What other information would you like to see included in your annual energy statement? Please tick all that apply:
Energy efficiency advice 42%
Details of discounts, such as direct debit discounts 56%
A table of all the current tariffs my supplier offers plus the annual cost 64%
My energy usage tracked over a number of years 46%
Details of any grants available from the supplier and the eligibility criteria 46%
Details of social tariffs and the eligibility criteria 35%
None – I wouldn’t read it anyway 9%
Energy efficiency advice 42%
Details of discounts, such as direct debit discounts 56%
A table of all the current tariffs my supplier offers plus the annual cost 64%
My energy usage tracked over a number of years 46%
Details of any grants available from the supplier and the eligibility criteria 46%
Details of social tariffs and the eligibility criteria 35%
None – I wouldn’t read it anyway 9%

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