Think you deserve compensation but not sure if you’re entitled to any? Struggling with your energy bills but don’t know what to ask for? Consumer Focus have published their top 10 consumer energy rights which could help save you money. Here’s our top 5:
– Meter reader or engineer late? You’re entitled to compensation. If your energy firm needs to visit you at home, you are entitled to a 2 hour appointment slot and compensation if they miss it – £22 if it was gas or electricity related (£44 if both).
– Want to raise their prices? Energy suppliers must give you 30 days notice and cannot implement the increase if you tell them within 15 working days that you’re leaving. They also can’t charge fixed-term deal customers an exit fee if they switch within this time.
– You can claim compensation for power-cuts from their energy distributor (not supplier): £54 for an outage of 18 hours (£27 for each additional 12 hours without power); or £54 for 4 or more power-cuts in a year lasting 3 hours plus.
– If you are of pensionable age, or you’re disabled or chronically sick can get extra help through your supplier’s Priority Services Register, which includes free quarterly meter readings, bills in large print or braille or bills sent to a friend / relative, and a free annual gas safety check for those in receipt of means-tested benefits.
– Don’t panic if you get into debt, your supplier has to agree affordable repayments, they can’t just set the amount. Some suppliers have special funds set aside that may help you clear the debts – visit the Charis website for more details or see our guide to energy debt.