The new measures will replace EDF Energy’s Price Reassurance scheme, which is set to end on 30 September.
The Warm Home Discount scheme will continue, enabling all eligible customers to make up to £135 in savings this year. Since EDF launched the scheme it has paid out more than £36 million in rebates.
EDF recently announced a 3% increase in earnings in the UK, taking its earnings before interest, tax, depreciation and amortization to £903 million.
Team of support advisors
Customers currently on the Price Reassurance scheme will be granted access to a team of personalised support advisors who are running a ‘one stop’ shop for helping vulnerable customers.
This service includes checks to ensure customers are on the best tariffs for them.
This group of consumers will also receive support to ensure they are claiming all the state benefits they need. On average, benefit entitlement checks have helped people who have missed out on state support access an extra £1,600 a year.
They will also receive advice on saving energy and have access to free energy efficiency measures including new boilers, loft insulation and cavity walls.
The Energy Trust Fund
EDF is also set to plough £3 million into its Energy Trust Fund, which helps vulnerable customers who are struggling to pay their energy bills or other household bills through cash awards. The Fund was originally launched in 2003, and the company has since invested £22 million, helping almost 26,000 households.
EDF will also help those struggling with energy bills by continuing to fund a debt advice service operated by the Citizens Advice Bureau. So far, this has helped around 12,000 consumers a year.
Package of support ‘could make a real difference to lives’
Martin Lawrence, EDF Energy’s managing director, commented: “We believe this revised package of support will continue to offer our vulnerable customers both practical support and access to financial help which could make a real difference to their lives in an effective and sustainable way.
“By providing free impartial debt advice, free benefit entitlement checks, and financial help to clear household debts through our Trust Fund we will be giving a helping hand to those who need it most.”
Lawrence also underlined that the number of customers set to benefit from the Warm House Discount will soon increase. Thousands more people will also be eligible for free energy efficiency measures, he added, which can help to lower energy bills while also keeping homes warm.