Skip to main content

ScottishPower fined £8.5m for mis-selling

Penalty to be put toward ScottishPower’s customers eligible for the Warm Home Discount and those who were misled


ScottishPower has been fined £8.5m by Ofgem

Ofgem has blamed the instances of mis-selling on ScottishPower’s failure to effectively train and oversee its staff. The mis-selling took place between 2009 and 2012.

The energy supplier will provide £7.5 million to approximately 140,000 customers on the Warm Home Discount scheme, each of whom will receive around £50. A further £1 million will be allocated to a fund for customers who were mis-sold to.

ScottishPower issued a statement in which it said all instances of mis-selling had been identified and dealt with. The supplier no longer practices doorstep selling and carries out independent checks on its telephone agents.

Back in April, Ofgem fined SSE a record £10.5 million for several similar breaches.

Ofgem’s fine is ‘sensible approach’

Ann Robinson, director of consumer policy at uSwitch, said: “News of ScottishPower misleading customers on the doorstep is disappointing, but we welcome Ofgem’s fine and the fact that the supplier will pay £7.5 million to benefit vulnerable customers and will set aside £1 million in a fund to compensate customers.

“This is a sensible approach and we hope that this fine is a sign of drawing a line under the past. Consumers need to have trust and confidence in both the market and suppliers and that is why it’s so important that mistakes are quickly learnt from. It’s also now vital that Ofgem delivers on its reforms so that consumers are better equipped to shop around the whole of the market and to judge the best deals for themselves.”

‘Clear signal to energy suppliers’

Ofgem’s Senior Partner in charge of enforcement Sarah Harrison said: “Ofgem welcomes ScottishPower’s recognition of its failure to comply with the energy sales rules which are there to protect the consumer. This is an important step forward and demonstrates a commitment by ScottishPower towards re-establishing consumer trust.

“Today’s announcement is a clear signal to energy suppliers of the consequences of breaching licence obligations and of the importance of taking action to put things right for consumers when they go wrong.

“Ofgem’s retail market reforms, backed by enforcement action, will create a simpler, clearer and fairer energy market for consumers. Now it is time for suppliers to put these changes into action and rebuild consumer trust.”

Read more

Lord Stern: Energy suppliers and media are misleading Brits

Energy minister urges Brits to switch gas and electricity supplier

  • Mr Lancaster

    They have Been fined £1.00 not £8.5m they decided voluntarily to give £8.5 million with £7.5 Million going to Warm Home Discount Scheme giving £52 per customer affected. big Difference!!!

    • an energy advisor

      Exactly the press are reporting it as a fine of 8.5 million which it is not at all. All big 6 are currently under investigation for the same issues! people need to bear in mind these were issues in 2009-2011 and have since been addressed and rectified a long time ago.

  • M Straker

    They are still doing it, took on fixed deal to march 2014, quoted monthly payments of £90, when confirmation was received the monthly debit was £161, now been reduced after telephone conversation, it was a so called error, wonder how many of their customers have not spotted their game