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Which energy supplier has the best smartphone app?

uSwitch takes a look at gas and electricity apps from British Gas, EDF Energy and E.ON

Each of the big six has launched an app for its customers

Each of the big six has launched an app for its customers

With a number of energy suppliers calling for the government to scrap plans for the roll out of expensive energy monitors in favour of apps, we decided to investigate what’s already available on the market.

In this post we look at the offerings from British Gas, EDF Energy and E.ON.

The British Gas App

In British Gas’ words: “Save time and hassle with our mobile App. It’s simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment. It even comes with a handy torch to help you read the meter”.

British Gas’ popular app has been downloaded by more than one million customers and has received largely positive reviews across both iTunes and the Google play store. Its strengths include user-friendly design and reliability.

Key features:

  • Submit gas and electricity meter readings.
  • Pay bills and view account details
  • Book an appointment with an engineer to fix faulty appliances
  • Compare your consumption with other customers in your neighbourhood
  • A handy torch functionality to help you read your meter

Available on Apple and Android devices.

EDF Energy’s App

In EDF’s words: “Managing your energy just got easier with our smartphone app. Submit meter readings, update your account details and start saving money with our energy saving tips”.

EDF Energy’s app has received mixed reviews from users, many of whom have complained about a number of bugs and glitches which make using the app difficult.

Key features

  • Submit meter readings by taking photos of your meter
  • Request changes to your direct debit and other account details via easily accessible forms
  • Read a series of energy saving tips and access a FAQ section
  • Play games with EDF Energy’s mascot, Zingy

Available on Apple and Android devices.

E.ON’s App

In E.ON’s words: “With our smartphone app, you can send us your meter readings, get energy-saving tips and keep up-to-date with new products and services”.

Following a number of login issues and generally negative feedback, E.ON’s app now appears to be back on track with users providing generally more positive reviews.

Key features

  • Provide live meter readings
  • View your balance and account details
  • Provides energy saving advice
  • Energy consumption tracker

Available on Apple and Android devices.

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  • Zarhadoom

    Yet another set of apps that do not include the Windows Phone community. Sorry but I cannot see the reason why these big companies feel it is ok to alienate their customers.

  • Anonymous

    Another fed up Windows Phone user here – it’s about time these companies caught up with the rest of the world.

    • Rob Hills

      That means they are alienating about 10% of their customers. Not good enough :(.

  • John

    Eon’s app is pretty handy 🙂

  • GAS305


    • Michele Martinelli

      As a fellow Window’s Phone user I share your pain – let me know if you come across any energy related apps on there!

  • AJ

    Why have a Skoda (Windows) when you can have a VW (Android) or the best, Audi (Apple), it’s not a case of these companies catching up with the World, it’s about the user catching up with technology !

    • BG Customer

      Having test driven a VW (my personal mobile was Android for four years) and an Audi (have had ios on my company mobile for the past 3 years), I have to say that the Skoda wins hands down! Looking forward to British Gas’ Windows app!!

    • liz S

      Iv had both Android and Apple and im afraid to inform you but the windows phone is just as good, the only down flaw is a couple of companies still need to make their apps available to windows.

    • SP User

      Many Windows phone users have previously been heavy users of both the other devices and like the unique benefits offered. Unfortunately, my energy company is the only application that I cannot be found, this is not reason enough to change device.

    • Haribo Lector

      You seem to have got Android and Apple mixed up.

  • rayrayrayray

    Haha, listen to all the Windows Phone users complaining about no apps for their irrelevant Operating System… Laughable… Why don’t you BBM someone… #d1cks

    • Guset

      You are talking rollocks!

  • rabbitleader

    Poor disregard for some of its customers, especially when they make poor excuses such as “You can always use the internet with a laptop”. Why bother making an app for any phone if they feel that way about it?