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Which energy supplier has the best smartphone app? Part two

uSwitch takes a look at gas and electricity apps from npower, ScottishPower and SSE

We take a look at apps from npower, ScottishPower ad SSE

We take a look at apps from npower, ScottishPower ad SSE

With some of the big six calling for the government to scrap plans for the roll out of expensive energy monitors in favour of cheaper apps, we take a look at what you can already download today.

In this post we examine offerings from npower, ScottishPower and SSE.

npower’s App

In npower’s words: “It’s much quicker to take care of those chores we all have to do such as checking bills or submitting meter readings leaving you with more time to take care of the million other things people are asking you for”.

User reviews are currently mixed with some calling the app simple and easy to use whereas others have been unable to login. npower has responded saying that users receiving a “Sorry, npower isn’t working” message are likely to be experiencing a billing issue, which is not linked to the app.

Key features:

  • Keep an eye on your bills and make payments
  • Submit meter readings
  • A torch to help you read your meter display
  • Easy access to customer service
  • FAQs

Available on Apple and Android devices.

ScottishPower’s App

In ScottishPower’s words: “The iPhone app keeps you in control while you’re on the move. It lets you monitor your electricity in real-time, shows you if you are on target for your chosen time period and lets you switch your appliances on and off”.

Recent reviews for ScottishPower’s app have been mainly negative. Users have complained of log-in issues and a clunky interface.

Key features

  • Submit meter readings
  • Torch and camera functions to simplify reading energy meters
  • Customer service contact details
  • FAQs and self-help videos

Available on Apple and Android devices.

SSE’s App

In SSE’s words: “It’s the simple, quick and convenient way to update your meter readings and it could help you receive more accurate bills”.

SSE’s app is available only for iPad and iPhone users and has received mainly negative reviews. Users have complained of difficulties submitting meter readings and the limited functionality of the app as a whole. Some users suggested they are better off using the website.

The app is also available for Atlantic, Scottish Hydro, Southern Electric and SWALEC.

Key features:

  • Send meter readings to SSE
  • Pay your bills by debit card
  • Manage accounts and payment information
  • Use the quirky iCandle to light up dark spaces and take meter readings

Available on Apple devices.

Read more

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Which energy supplier has the best smartphone app?