The £153m which energy companies have pledged to return has built up over the past six years. It is made up of the money customers overpaid to a previous supplier before switching to a rival.
So if you were in credit when you switched energy supplier you may be affected. According to the MyEnergyCredit website, the average credit balance for those owed money stands at £50.
The campaign is a response to a call from Ofgem back in February, for energy companies to reunite former customers with their cash.
How can I claim my credit?
If you switched energy supplier and think you were in credit when the change took place, you might be owed some money.
The easiest way to claim your refund is to get in touch with your old supplier. Before you do so make sure you have a means of proving your identity (i.e. a passport or driving licence) as well as your old address (an old bill).
It does not matter how much time has passed since the switch took place, legitimate claims will always be refunded.
To contact your old supplier, use the below links:
- British Gas
- EDF Energy
- Scottish Hydro
- Scottish Power
- Southern Electric
Unclaimed credit will go towards helping vulnerable customers
Speaking on the news, Energy UK’s chief executive Angela Knight said: “We are urging former customers to come forward and make a claim.
“Customers who think they haven’t left a forwarding address or a final meter reading when they moved or switched should contact their old supplier.”
Shae added that any credit which goes unclaimed in the next two years would be used to help vulnerable customers.
‘Money belongs to customers and it’s only right that suppliers return it’
Tom Lyon, energy expert at uSwitch.com, said: “Today’s announcement is welcome news and evidence that the big six energy companies are at last beginning to put consumers first. This money belongs to customers and it’s only right that suppliers take steps to return it.
“Energy companies have also pledged that unclaimed balances that can’t be returned will be used to benefit vulnerable customers – meaning those who are most in need of help receive it.”