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ENGIE is one of the newer energy suppliers to the UK, and serves England, Scotland and Wales with green, dual fuel energy

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Customer rating for ENGIE 2018

engie supplier rating

Engie customers rated the supplier four stars out of five in the most recent 2018 survey from uSwitch on customer satisfaction for energy suppliers. Engie customers rated the supplier in categories such as value for money, switchover process and customer service.


ENGIE may have only entered the UK domestic energy market in 2017, but they did so as the largest company to enter the UK energy market in more than 15 years, as the energy supplier currently serves more than 16 million homes worldwide.

ENGIE are in fact a large, multinational energy company based in France, generating their own electricity and acting as the second-largest gas transporter in the EU.

After supplying energy to businesses in the UK for years, at the start of 2017, they began taking on domestic energy customers in England, Scotland and Wales.

ENGIE offers both gas and electricity, and have a Newcastle-based customer service team.

Keeping it green — and transparent

The gas and electricity supplier have put customers at the core of their business, promising to roll fixed plan customers on to their cheapest available tariff when their fixed energy plan ends.

ENGIE also offer a Tracker tariff, which allows customers more visibility of their energy costs, by having the tariff's costs move up or down in line with wholesale energy costs.

Also part of the energy provider's core principles is a focus on renewable energy. ENGIE offer 100% renewable electricity across all domestic energy tariffs as standard, as well as donate £5 for every customer that goes toward green projects.

A 'new' supplier with a lot of history

While ENGIE is a new supplier to the UK, the gas and electricity provider has roots that stretch all the way back to 1858, when the Universal Suez Canal Company was founded. Years of powering homes, hospitals, universities and more have made ENGIE a global leader in energy.

Not only do they tout themselves as the 'experts' in supplying gas and electricity and are sustainable energy producers, they are the number one independent power producer in the world.

Customer satisfaction

As a new entrant to the energy market, ENGIE was not included in our most recent independent YouGov survey so we don't have a customer satisfaction rating for this supplier.

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