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ENGIE 2020 customer rating

ENGIE customers rated the supplier three and a half stars out of five in the most recent 2020 survey from Uswitch on customer satisfaction for energy suppliers. ENGIE customers rated the supplier in categories such as value for money, switchover process and customer service.

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ENGIE may have only entered the UK domestic energy market in 2017, but it did so as the largest company to enter the UK energy market in more than 15 years, as the energy supplier currently serves more than 16 million homes worldwide.

ENGIE is in fact a large, multinational energy company based in France, generating its own electricity and acting as the second-largest gas transporter in the EU.

After supplying energy to businesses in the UK for years, at the start of 2017, ENGIE began taking on domestic energy customers in England, Scotland and Wales.

ENGIE offers both gas and electricity, and has a Newcastle-based customer service team.

Keeping it green — and transparent

The gas and electricity supplier has put customers at the core of its business, promising to roll fixed plan customers on to its cheapest available tariff when their fixed energy plan ends.

ENGIE also offers a Tracker tariff, which allows customers more visibility of their energy costs, by having the tariff's costs move up or down in line with wholesale energy costs.

Also part of the energy provider's core principles is a focus on renewable energy. ENGIE offers 100% renewable electricity across all domestic energy tariffs as standard.

ENGIE: a 'new' supplier with a lot of history

While ENGIE is a relatively new supplier to the UK, the gas and electricity provider has roots that stretch all the way back to 1858, when the Universal Suez Canal Company was founded. Years of powering homes, hospitals, universities and more has made ENGIE a global leader in energy.

Not only does it tout itself as the 'expert' in supplying renewable gas and electricity, it is are the number one independent power producer in the world.

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