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First Utility

First Utility

First Utility is one of the largest independent energy suppliers outside the big six in the United Kingdom

Beat the energy price rises

All of the big six suppliers have raised their prices in 2019 following the Ofgem price cap increase. Don’t get caught out - switch to a fixed deal today!

Supplier rating for First Utility in 2019

first utility supplier rating

First Utility was rated four stars out of five in uSwitch's most recent survey of UK households in 2019. The supplier earned the score for favourable marks from customers for its meter reading and smart meter installation services, among other categories.

About First Utility

First Utility is one of the largest utilities suppliers in the UK outside of the big six, with approximately 850,000 customers across its gas, electricity and broadband services.

The energy supplier is part of Shell's New Energies division, exploring ways to reach a lower carbon future.

Learn more about First Utility in our Meet the Small Suppliers interview.

First Utility price change history

In March 2019, First Utility announced a price rise of £117 (a 10% increase) for its standard variable tariff customers. This price rise was in line with the updated level of Ofgem's price cap, which allowed suppliers to charge their standard variable customers £1,254 per year.

In June 2018, First Utility announced it would increase its dual fuel prices by 5.9% for customers on its standard variable tariff. The price rise came into effect on 23 July 2018.

In February 2017, First Utility announced a price rise of 9.7% (£102 per year on average) for standard dual fuel customers, effective 1 April 2017.

Beat the energy price rises

All of the big six suppliers have raised their prices in 2019 following the Ofgem price cap increase. Don’t get caught out - switch to a fixed deal today!

In October 2013, First Utility pledged to help UK customers save on their bills by not raising energy prices for the 2013-2014 winter season. The supplier challenged the big six to follow its lead and promise to freeze prices for the winter season for their own customers.

At the time of the price pledge announcement, First Utility CEO Ian McCaig stated: "First Utility is genuinely focused on reducing energy costs for consumers and our promise to hold down prices until after the winter lessens the worry about heating their homes during the coldest months of the year.

In April 2013, First Utility announced a price rise for current customers, who were set to be automatically switched from the company's cheapest tariff on to a substantially more expensive tariff. This move pushed up the average annual dual fuel bill for these consumers by 18%, or £200 per year.

In May 2012, First Utility released the cheapest fixed-price deal on the market, under-cutting the winning Big Switch tariff offered by The Co-operative Energy. The move meant First Utility had the cheapest fixed price tariff as well as the cheapest variable tariff (the iSave V9) on the market at the time.

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