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SSE SWALEC (which stands for South Wales Electricity) is an electricity company supplying Wales which was bought out in 2000 by SSE Group.

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Customer satisfaction

The results of our 2015 customer satisfaction awards:


SSE, parent company to SSE SWALEC, came sixth in the 2015 uSwitch Energy Awards for overall satisfaction.

This survey was conducted by YouGov amongst 5,100 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Latest price change

In January 2015, SSE announced a price cut of 4.1%, effective 30 April. This change affected all customers of all SSE's subsidiaries, including those on tariffs from SSE SWALEC.

Supplier Date effective Avg price change (%)

EDF Energy

11 Feb 2015 Down-arrow1.3%


1 Feb 2016 Down-arrow5.1%

British Gas

27 Aug 2015 Down-arrow5%


20 Jan 2015 Down-arrow4.8%


30 April 2015 Down-arrow4.1%%


16 Feb 2015 Down-arrow5.1%

In November 2013, SSE announced a gas and electricity price rise of 8.2%.

A month later, in December 2013, the big six supplier announced it would reduce its price rise in line with cuts to green levies the government had announced the same month.

This would result in an overall price rise for SSE SWALEC customers of 4.2%

The table below shows which of the big six suppliers, including SSE SWALEC's parent company, SSE, recently changed their prices, by how much, when this change will take effect and customers' average annual bill amount.

Corporate info

SSE SWALEC is owned by SSE which manages one of the largest distribution networks in the UK, servicing more than 10 million customers. The company was formed in December 1998 following the merger of Scottish Hydro Electric and Southern Electric.

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