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SWALEC

SSE SWALEC

SSE SWALEC (which stands for South Wales Electricity) is an electricity company supplying Wales which was bought out in 2000 by SSE Group.

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Customer satisfaction

SSE, parent company to SSE SWALEC, ranked fifth among eight suppliers in our 2017 customer satisfaction awards.

The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).

Latest price change

In November 2016, SSE announced it would freeze prices for standard plan customers until April 2017. Previously in 2016, the supplier had cut prices:

Supplier Date effective Avg price change (%)

EDF Energy

1 March 2017 Up-arrow1.2%

E.ON

26 April 2017 Up-arrow9%

British Gas

through July 2017 Price freeze

ScottishPower

31 March 2017 Up-arrow7.8%

sse

28 April 2017 Up-arrow7%

npower

16 March 2017 Up-arrow9.8%

In November 2013, SSE announced a gas and electricity price rise of 8.2%.

A month later, in December 2013, the big six supplier announced it would reduce its price rise in line with cuts to green levies the government had announced the same month.

This would result in an overall price rise for SSE SWALEC customers of 4.2%

The table below shows which of the big six suppliers, including SSE SWALEC's parent company, SSE, recently changed their prices, by how much, when this change will take effect and customers' average annual bill amount.

Corporate info

SSE SWALEC is owned by SSE which manages one of the largest distribution networks in the UK, servicing more than 10 million customers. The company was formed in December 1998 following the merger of Scottish Hydro Electric and Southern Electric.

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