Author Archives: Ewan Taylor-Gibson

About Ewan Taylor-Gibson

Ewan has been working in broadband comparison at uSwitch for over 5 years in various roles. During this time he has developed an extensive knowledge of the market as well as an in depth understanding of the issues facing consumers. He is passionate about helping people get the best deal for them especially where broadband and TV are involved.

uSwitch comments on BT’s potential takeover of YouView

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Commenting on BT’s potential takeover of YouView, Ewan Taylor-Gibson, TV and broadband expert at uSwitch.com says: “BT has invested heavily in its sports content, with this being where the current fight is being played out in the increasingly heated TV battle between Sky and BT.

“A BT-owned YouView – including on-demand channels – would be another string to its bow in the competition for UK customers.

“Single ownership of YouView is likely to speed up decision making and development and, we’d hope, make it a more disruptive challenger. Though if a buyout were to go ahead, we’re yet to see what the implications would be for non-BT customers who have enjoyed YouView.

“For viewers, anything that allows greater innovation, choice and value – which this could deliver – can only be a good thing. The buzz around the highly anticipated new TiVo box, for example, shows there is an appetite for fresh platforms.

 “However, BT will need to ensure it’s not losing out on the benefits that come from collaborative innovation, or that customers with more specific requirements – such as YouView’s zoom functionality for the partially sighted – are not left behind.”

Find out how you could save over £1,000 a year with uSwitch here.

 

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

Alternative university league table puts Leicester ahead of Oxbridge for broadband speeds

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  • Leicester is ranked 47th in the UK for higher education, but is top of the league for broadband speeds, averaging 39.87Mbps in student areas
  • Top-ranking Oxbridge are also high flyers in the broadband stakes – both have average speeds of above 30Mbps
  • Aberdeen, 36th in the country as a place of learning, is bottom of the broadband league with speeds of just 15.27Mbps
  • A gadget-heavy household of four students in Aberdeen would see speeds slashed to just 3.82Mbps when surfing at once, meaning around a 5½ hour wait to download a Blu-Ray film[1]
  • Imperial and Swansea are among the top five places to study computer science and IT[2], yet neither makes the top 20 for broadband speeds

Leicester University has outclassed Oxbridge in an alternative league table, based on broadband speeds, by price comparison and switching service uSwitch.com.

The “Oxbridge” of the broadband league table are Leicester and Queens in Belfast, with average download speeds of 39.87Mbps and 36.71Mbps respectively.

The data, which shows actual speeds rather than available top speeds – and therefore provides an indication of fibre broadband take up across the UK – revealed that Oxford and Cambridge are also first class when it comes to broadband. Both have super-fast average speeds of above 30Mbps.

Meanwhile, Loughborough – a top five ranked university – also has the UK’s fifth speediest broadband at 34.92Mbps.

However, Aberdeen – 36th in the country as a place of learning – is bottom of the broadband league with speeds of just 15.27Mbps. A gadget-heavy household of four students in Aberdeen would see speeds slashed to just 3.82Mbps when surfing at once, meaning around a 5½ hour wait to download a Blu-Ray film[1].

Interestingly, Imperial and Swansea are among the top five places to study computer science and IT[2], yet neither makes the top 20 for broadband speeds.

Top ten university Bath is almost bottom of the alternative broadband league, with average download speeds of just 17.75Mbps.

In London, students aren’t exactly in the fast lane. They face a higher cost of living and worse broadband speeds: Queen Mary, SOAS, Goldsmiths, Imperial and Kings are all in the bottom 15 of the broadband league table.

Table: Average download speeds in 43 of the UK’s top 50 universities:

University Average download speed 2015/16 (Mbps)
1 Leicester 39.87
2 Queens, Belfast 36.71
3 Nottingham 36.18
4 Surrey 35.84
5 Loughborough 34.92
6 Cambridge 34.61
7 Bristol 34.45
8 Sussex 33.57
9 Oxford 32.83
10 UEA 32.05
11 Dundee 31.74
12 Southampton 31.55
13 Keele 31.09
14 Kent 30.54
15 Portsmouth 30.3
16 Cardiff 29.98
17 LSE 29.88
18 Leeds 27.71
19 Durham 26.62
20 UCL 26.37
21 Aston 26.17
22 Derby 26
23 Royal Holloway 25.93
24 Coventry 25.79
25 Reading 24.51
26 Swansea 24.46
27 Newcastle 24.29
28 Warwick 24.15
29 Kings 23.79
30 Imperial 22.81
31 Birmingham 20.87
32 SOAS 20.86
33 Sheffield 20.83
34 Exeter 20.8
35 Goldsmiths 20.79
36 Edinburgh 20.62
37 Heriot Watt 20.47
38 Glasgow 19.84
39 Queen Mary 19.64
40 York 18.28
41 Lancaster 18.1
42 Bath 17.75
43 Aberdeen 15.27

Source: uSwitch.com

Ewan Taylor Gibson, broadband expert at uSwitch.com, says: “It turns out that some of the areas playing host to more esteemed institutions for higher education aren’t quite so high achieving when it comes to broadband speeds.

“Students need fast, reliable broadband for research, streaming lectures and submitting work on time – both at home, and on campus. The good news is that fibre is widely available for student households this autumn and they shouldn’t be put off signing up to fibre connections by the perceived higher cost. Faster fibre broadband can now be had for £10 a month plus line rental[3].”

Ewan’s top broadband tips for student households:

  1. Go for fibre. If there’s one household type that’s a prime candidate for a faster fibre connection, it’s typically gadget-reliant students. Fibre deals now start at £10 per month before line rental – very affordable when split five or six ways.
  2. Find a deal that offers unlimited downloads. In multiple-occupancystudent homes, laptops, smartphones, games consoles and set top boxes connected to the internet simultaneously put huge strain on your download allowance.
  3. Around the start of the autumn term, you’ll see nine-month deals, tying in with the academic year, targeted at students. The chief advantage of these is that you don’t pay for broadband during the long summer holidays. But don’t rule out 12-month deals as these can actually work out cheaper.
  4. Traffic slows your speed down. Consider researching your dissertation or streaming lectures during the day or in the small hours when your housemates and neighbours are less likely to be online slowing the broadband down. Evening is peak time for online traffic.
  5. To run a speed test please visit: https://www.uswitch.com/broadband/speedtest/

Find out how you could save over £1,000 a year with uSwitch here.

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Notes to editors

  1. Speed test data from uSwitch.com’s free speed testing tool from two university years were taken into account (from 19th September 2015 to 7th July 2016). We took the top 50 universities as ranked by Guardian University Guide 2017, using tests (isolated by postcode) from the university halls of residence, university campus and most popular streets for private student accommodation at each university. Postcodes for the halls of residence and campus were sourced from the universities’ accommodation pages, and postcodes for private student accommodation were sourced from the universities’ private accommodation pages, student forums and message boards, as well as local student letting agent listings. This totalled 181,131 speed tests, across 107,460 unique IP addresses. In order for a university area to qualify for inclusion there had to be at least 500 unique tests.
    1. Aberdeen average broadband speeds are 15.27Mbps, divided by four users = 3.82Mpbs. uSwitch’s broadband download calculator says that to download a BluRay film (file size 10,000MB) would take 5h 35m at 4Mbps
    2. According to Guardian University Guide 2017, searching by the subject area ‘computer science & information systems’, Imperial is ranked 4th and Swansea is ranked 5th
    3. https://www.uswitch.com/broadband/compare/fibre_optic/

 

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

uSwitch comments on Vodafone’s decision to abolish broadband line rental charges

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Commenting on Vodafone’s decision to abolish home broadband line rental charges for fibre optic customers, Ewan Taylor-Gibson, broadband expert at uSwitch.com, says: “Broadband providers are under pressure from the ASA to change advertised pricing so customers see a cost per month that includes line rental, so Vodafone is stealing a march on its rivals.

 “It won’t be long before this way of pricing becomes the norm across the whole broadband market – although Vodafone should get a pat on the back for being the first to take the plunge.

 “Compared to other fibre deals on the market, Unlimited Fibre Broadband 38 is competitive, with the only frustrating thing being that it ties users into an 18-month contract – longer than the current standard.”

 Find out how you could save over £1,000 a year with uSwitch here.

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

uSwitch comments on Now TV Combo launch

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Commenting on today’s launch of the Now TV Combo – the UK’s first contract-free triple play bundle – Ewan Taylor-Gibson, broadband and TV expert at uSwitch.com, says: “By offering an alternative to its fixed-term contracts, Sky’s Now TV is advancing on the territory inhabited by the monthly rolling options offered by the likes of Netflix.

“Existing triple play bundles that include TV, broadband and landline often tie customers in for at least a year, so the Now TV Combo is unusual in that sense. One of the biggest flaws of bundled deals is that, if you’re unhappy with one service, it’s often much harder to get out.

“But we should all be asking if there’s a premium for this new-found flexibility. If you are only looking for a short-term contract then it could be worth paying a bit extra for the added flexibility. However, if you are willing to stay with the same provider for 12 months there are more competitive deals available.

“Sky offers a cheaper ‘Saver’ option for those who are willing to sign up for 12 months, but this removes the flexibility of a rolling contract and one of the main selling points of the Now TV pass.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

Hull hosts UK’s most sluggish urban broadband speeds

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  • UK’s slowest broadband cities are Hull (12.42Mbps), Aberdeen (15.67Mbps) and Milton Keynes (17.10Mbps) while Middlesbrough is fastest (34.46Mbps)[1]
  • Despite ‘superfast’ broadband available to 90% of the UK[2], 20 of the UK’s 42 biggest cities still have average speeds below 24Mbps[1]
  • Three in 10 (30%) broadband users register actual speeds of less than 5Mbps – and just 10% are logging speeds above 50Mbps[3]
  • 22 towns and cities are enjoying superfast average speeds of above 24Mbps[4] – but London and Edinburgh are glaring omissions.

Next year’s City of Culture[5] has come bottom of a league table revealing average broadband speeds in 42 major UK cities and towns, according to price comparison and switching service uSwitch.com.

The data, which shows actual speeds rather than available top speeds – and therefore provides an indication of fibre broadband take up across the UK – reveals that residents in Hull recorded average download speeds of just 12.42Mbps for a six-month period between August 2015 and February 2016[1]. Meanwhile, Aberdeen and Milton Keynes are the UK’s second and third slowest cities for broadband, with speeds of 15.67Mbps and 17.10Mbps respectively[1].

While industry and Government have made ‘superfast’ broadband available to 90% of the country[2], 20 of the towns and cities in the league table have average speeds slower than the 24Mbps superfast threshold[4]. This suggests that barriers to the take up of fibre broadband, including awareness of availability as well as pricing, could be improved in urban areas.

Worryingly, the data also reveals that three in 10 tests (30%) logged actual speeds of less than 5Mbps[3]. Those attempting to spend a night in with a movie might have to resort to traditional TV – as downloading a high definition film at 5Mbps would take two hours[6]. At the other end of the spectrum, just one in ten (10.4%) consumer tests recorded speeds of above 50Mbps[3].

Meanwhile, 22 towns and cities are enjoying superfast average speeds above 24Mbps, with Middlesbrough (34.46Mbps), Belfast (34.34Mbps) and Brighton (33.8Mbps) currently the UK’s fastest cities for surfing the web[1].

Two glaring omissions from the superfast 22 are London and Edinburgh. Both capital cities fall short of expectation with residents recording average speeds of 22.44Mbps and 21.07Mbps[1].

Some residents may find they have a very different broadband experience to friends and family in neighbouring towns and cities. In Huddersfield, for example, broadband users enjoy superfast speeds of 27.71Mbps, yet just 15 miles away Wakefield residents and businesses are recording a sub-superfast 17.49Mbps. And Brighton, known as ‘Little London by the Sea’ and less than an hour away by train, has starkly different speeds to the capital – 33.8Mbps compared to London’s 22.44Mbps[1].

The table below shows 42 UK towns and cities and their average download speeds for the six-month period specified:

Rank UK City/Town Average download speed (Mbps) 9 Aug 2015 to 8 Feb 2016
1 Middlesbrough 34.46
2 Belfast 34.34
3 Brighton 33.80
4 Swindon 31.83
5 Nottingham 30.43
6 Cardiff 30.23
7 Bristol 28.63
8 Huddersfield 27.71
9 Plymouth 27.33
10 Southampton 27.03
11 Sunderland 26.73
12 Liverpool 26.60
13 Bournemouth 26.57
14 Glasgow 26.32
15 Leeds 26.18
16 Birmingham 25.79
17 Wigan 25.52
18 Barnsley 25.34
19 Leicester 24.76
20 Derby 24.54
21 Warrington 24.52
22 Preston 24.41
23 Manchester 23.81
24 Stoke-on-Trent 23.20
25 Reading 22.73
26 Northampton 22.64
27 Coventry 22.48
28 London 22.44
29 Swansea 22.29
30 Bradford 21.93
31 Peterborough 21.79
32 York 21.29
33 Newport 21.24
34 Newcastle 21.14
35 Edinburgh 21.07
36 Norwich 19.43
37 Doncaster 18.38
38 Sheffield 18.36
39 Wakefield 17.49
40 Milton Keynes 17.10
41 Aberdeen 15.67
42 Hull 12.42

Source: uSwitch.com

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Ewan Taylor-Gibson, broadband expert at uSwitch.com, says: “Hull’s broadband infrastructure is unique. It’s the only place in the UK that doesn’t have Openreach lines. Instead, independent telecoms supplier KCOM provides the broadband service[7]. Although KCOM is currently rolling out ultrafast-capable, fibre-to-the-home connections in Hull, actual speed tests taken by broadband users would suggest this hasn’t reached enough homes yet to make an impact on the average.

“But it’s not just Hull in the slow lane. The UK’s cities should be leading the charge when it comes to broadband speeds, yet just 22 cities have broadband users with average speeds of more than 24Mbps. With capital cities like London and Edinburgh not on that list, we should be asking what more can be done to encourage the adoption of superfast broadband now it’s so widely available.

“The Government’s latest rollout figures reveal superfast broadband is now available to over 90%[2] of homes and businesses in the UK and counting, with £1.7 billion pledged to bring that figure to 95% by 2017[4]. But our data suggests take up isn’t high enough – even in our biggest cities. With fibre ever more available, home broadband users need to know it’s there, and it needs to be priced right, too.”

 

To run a speed test please visit: http://www.uswitch.com/broadband/speedtest/

Find out how you could save over £1,000 a year with uSwitch.com here.

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Notes to editors

Data for six-month period 9 Aug 2015 to 8 Feb 2016 based on 508,637 consumer speed tests carried out via the uSwitch Broadband Speed Test. The city boundaries are based on NOMIS data for the Top 50 largest UK cities. Please note this is based on the city’s local authority districts. Only cities with more than 1,000 speed tests for the six-month period were included.

 

  1. See table above for the slowest and fastest cities for broadband in the UK
  2. http://www.thinkbroadband.com/news/7391-uk-hits-the-90-superfast-broadband-coverage-target.html
  3. Figures take all 508,637 speed tests into consideration
  4. https://www.gov.uk/government/publications/2010-to-2015-government-policy-broadband-investment/2010-to-2015-government-policy-broadband-investment#appendix-2-superfast-broadband-programme
  5. http://www.hull2017.co.uk/
  6. Average HD film 4.5GB, time take calculated using this online tool: http://download.stormloader.com/

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

uSwitch comments on pricing of new Sky Q box

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Commenting on the pricing of the new Sky Q box, announced today, Ewan Taylor-Gibson, TV expert at uSwitch.com, says: “Sky Q is clearly targeting households prepared to pay premium prices for TV. With an installation cost just shy of £100 it could put off those who have benefited from a highly competitive TV market – and some cut-price packages – in recent months.

“The cheapest £42 per month deal doesn’t include the most interesting feature, called ‘multi-room’, where families can all watch different content, on different devices, in different rooms. But being able to download and watch a much wider range of content on the go, even on the most basic Sky Q package, will be a sure fire hit with commuters, and families who fight over the remote.

“Given the average UK household only spends £24 a month on their TV, Sky is clearly limiting itself to the top end of the market. But for those who are already invested in their Sky TV package, upgrading to Sky Q could only cost a few extra pounds per month – which makes it an appealing offer.

“But it’s a tactic that’s positioning Sky further away from cheap, pay-monthly streaming services like Netflix and Amazon Prime. And it’s a risky move. Budget streaming services that don’t tie people into lengthy contracts, coupled with cut-price packages across the TV market, mean people have fewer reasons to stay loyal.

“Some of Sky Q’s features are already familiar – essentially a Sky-branded way to turn your telly into a smart TV. Note that you will still need a satellite dish sullying your kerb appeal. That said, it is catering to demand for flexible viewing and Sky Q has delivered in creating a wireless TV ecosystem for its users.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

uSwitch broadband awards 2016: Virgin Media voted best provider for fourth year running

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  • Virgin Media scoops an impressive six out of 12 trophies, including best TV content and best customer-rated broadband
  • UK broadband provider Plusnet takes home three prizes – it’s best in class for both value and customer service
  • Following their Ultra Fibre Optic initiative in York, TalkTalk and Sky are joint winners for broadband innovation.

Results are in for the fifth annual uSwitch Broadband Awards, revealing what Britons really think of their broadband providers – from speeds and reliability, to customer service. The winners, voted for by over 5,000 consumers and an independent judging panel of 14 journalists, were announced last night at The Barbican.

Virgin Media is voted top dog for both broadband and TV, scooping an impressive six out of 12 awards. The communications giant is rated highly by its customers, winning acknowledgement for its fast broadband and range of TV content.

Value broadband and home phone provider Plusnet takes home three awards for the second year running. As well as scooping up Best Broadband and Home Phone, its cheap fibre offerings have helped secure the trophy for Best Value Home Broadband – despite stiff competition from runner up BT, which also offers competitively priced fibre packages. Plusnet customers are also the happiest of the bunch, enjoying the best customer service.

EE is still benefitting from its head start in bringing 4G to the UK, as it claims victory once again with the Fastest Mobile Broadband. Providing 93% of 4G coverage in the UK compared to runner up O2, which has over 80%[1], EE has gained a lot of ground and may hold onto this award for years to come if left unchallenged.

Streaming services like Netflix and Now TV continue to challenge the more traditional TV providers, with Netflix voted top of the class in the category for Best TV Streaming Service. Exclusive content like House of Cards and Orange Is The New Black has helped it beat off stiff competition from Now TV’s popular Sky Sports Day Pass.

Sky and TalkTalk share the gong for Best Broadband Innovation. Their Ultra Fibre Optic Broadband initiative in York is part of an ongoing trial, which is capable of offering speeds 100 times faster than standard broadband.

The table below shows a full list of the winners and runners up for each of the 12 categories:

Category Winner Runner Up
Fastest Mobile Broadband EE O2
Best TV Streaming Service Netflix Now TV
Best Value Home Broadband Plusnet BT
Best Customer Service Plusnet Sky
Best Broadband & Home Phone Plusnet Sky
Best Broadband Innovation TalkTalk/Sky Virgin
Best Broadband Provider Virgin Plusnet
Best TV Content Virgin Sky
Best TV Provider Virgin BT
Best Broadband, TV & Home Phone Virgin BT
Fastest Broadband Virgin BT
Best Customer Rated Broadband Virgin Plusnet

Source: uSwitch.com

Ewan Taylor-Gibson, broadband expert at uSwitch.com, says: “Virgin Media’s blend of superfast broadband, competitive pricing and excellent TV content has proved a winning combination. Well known for its speedy broadband, this year is the first time Virgin has been recognised for its TV services, proving that being the one-stop shop for Sky and BT Sport channels, as well as Netflix, has paid off.

“Also a multi-award winner, Plusnet’s winning combination of great value and UK based customer service means it appeals to its existing customers as well as attracting new ones.

“Affordable fibre deals and TV content were the key battlegrounds for telecoms providers in 2015, as more households upgraded to avoid being tethered to sluggish speeds or lacklustre content. Original TV programmes, which have been hugely popular, have helped Netflix secure the top spot for Best TV Streaming Service over rivals Now TV and Amazon Prime.”

Find out how you could save over £1,000 a year with uSwitch here.

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Notes to editors

Research carried out online in December 2015 by Censuswide amongst 5,015 broadband decision makers or bill payers. The figures have been weighted and are representative of all GB adults (aged 18+). Analysis conducted in December 2015.

Speed test data was determined by uSwitch’s broadband speed testing and customer rating tool, StreetStats.

The panel of experts included independent journalists – details can be found: http://www.uswitch.com/broadband/awards/

  1. EE’s 4G coverage is detailed here: http://ee.co.uk/ee-and-me/why-ee/uks-no1-network and O2’s 4G coverage was confirmed via email with their press office.

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

uSwitch comments on BT jobs pledge

tech-comms-phone-landline

Commenting on the news that BT is to create 1,000 permanent UK jobs, Ewan Taylor-Gibson, telecoms expert at uSwitch.com, says: “BT’s jobs pledge shows its serious about improving customer service, while its promise to hire grads and apprentices should boost its image as a responsible employer, too.

“BT sits somewhere in the middle when it comes to frontline customer care – it’s by no means the worst culprit, but there’s definitely room to improve.

“Ofcom’s latest Quality of Customer Service report shows BT fields a higher percentage of calls for landline billing issues than the sector average, while only 43% of landline billing complaints are resolved in just one call – the average is 47%. But, when it comes to resolving broadband issues in less than one hour, BT outshines the competition.

“Bolstering its frontline customer care team is a clever move in an increasingly competitive market. Service is almost as important to bill payers as reliable broadband connections and fast speeds – it can be the difference between keeping and losing a customer.”

Find out how you could save over £1,000 a year with uSwitch here.

— ends —

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

Parents’ grip slipping on youngest children as four-year-olds surf internet unsupervised

tech-family-tablet-230x230
  • The age a child starts using the internet unsupervised has slipped from 11 and a half to just four and a half years[1]
  • More than a third (36%) of parents fear their kids’ social skills will be damaged while 31% worry about the impact on their children’s mental health[2]
  • Over one in ten (15%) think their kids’ digital footprints could affect their career prospects[2] due to ‘oversharing’ or using bad language on social media[3]
  • Almost a fifth (19%) are worried their lack of tech skills could be putting their children at risk[4] – 44% say their kids’ tech expertise outclasses their own[5]
  • Although six in 10 (60%) parents have installed controls on their child’s internet-enabled gadgets[6], 43% fear these are only fit for purpose for younger kids, not teenagers[7].

The age children are surfing the internet without adult supervision is dropping, according to new research by uSwitch.com, the independent price comparison and switching service. The average age a child starts using the internet unsupervised has slipped from 11 and a half to just four and a half years old[1].

Parents whose youngest child is aged one to six years old said unsupervised internet use started at just four and a half years on average. By contrast, parents whose youngest child is 13 to 17 years old said unsupervised access was allowed from 11 and a half[1].

In spite of this, more than half (51%) of parents admit they are ‘extremely’ or ‘quite’ worried about what their children are getting up to online[9]. Parents of younger children aged one to six years old are most likely to be ‘extremely’ worried (23%) compared to parents of children aged seven to 12 years (10%) and teens aged 13 to 17 years (8%)[9].

Parents are almost as concerned about the impact internet use is having on their children’s mental health (31%) as on their children’s social skills (36%)[2]. Almost a quarter (23%) also fear it’ll impact their physical health as kids prioritise internet surfing over the real thing[2]. Around one in seven (15%) worry their offspring’s digital footprints could one day affect their career prospects with future employers[2].

More than one in 10 (13%) parents of teenagers aged 13-17 believe their child has ‘overshared’ on social media, while 15% say their kids have used inappropriate language on the likes of Twitter and Facebook[3]. More than one in 10 (13%) of parents of teenagers say their child’s internet use has damaged their social skills[3].

Meanwhile, almost a fifth (19%) of parents are worried their own lack of tech skills could be putting their children at risk[4]. More than four in 10 (44%) say their kids’ tech nous is better than theirs and one in 10 (10%) are self-confessed ‘technophobes’. Around a third (34%) of mums and dads say their skills are good but their kids’ are better[5].

The vast majority (82%) of parents agree they have the primary responsibility for keeping their children safe online – only 10% believe it’s down to internet service providers[8].

Although six in 10 (60%) parents claim to have installed controls on their child’s internet-enabled gadgets[6], there is a lack of confidence in these controls. More than four in 10 (43%) say parental controls available from broadband providers are only fit for purpose for younger kids, not teenagers, while 11% think they are not fit for purpose at all[7].

Almost four in 10 (38%) parents are worried these controls give them a false sense of security[10] and a fifth (20%) of parents with younger children claim their child, aged between one to six years old, has worked out how to get around them[11].

In a bid to make their children safer online, almost four in 10 (38%) mums and dads have discussed the dangers of the internet with their kids[12]. Almost of quarter (24%) of parents of teenagers befriended their children on social media so they can watch over them, while 21% have changed their teenagers’ privacy settings so their profile and photos are only viewable by their friends[12]. A few have gone for the stealth tactic – 6% of parents have created fake social media profiles, under an alias, for the same purpose[12].

However, a quarter of all parents (25%) have put a blanket ban on their kids using social media while 28% encourage their children to go outside and play rather than stay at home in front of a screen[12]. Almost a fifth (19%) of parents restrict their child’s internet use to when they are present, particularly parents of children aged one to six (23%)[12].

Ewan Taylor-Gibson, broadband expert at uSwitch.com, comments: “Children as young as four are potentially being exposed to inappropriate content online because they are using the internet unsupervised.

“As technology evolves, so too do the tools designed to safeguard kids online – but there are evident concerns from mums and dads that these are not up to scratch, or at least not fit to protect teens.

“Although parents agree their children’s safety is primarily their own responsibility, many are not completely confident in their tech abilities and are worried that this puts their children at risk. If you are a concerned parent, then there is a range of information and tools available online to help you protect your child.

“By improving their own tech know how, many parents may feel more confident about their child’s online safety. Understanding what safeguards are available and how these work is a good place to start. Third parties, such as Internet Matters, also offer information and guidance for parents including how to guides and e-safety checklists.”

 uSwitch.com’s online safety guide for parents is available here.

Find out how you could save over £1,000 a year with uSwitch here.

— ends —

Notes to editors

Data collected in October 2015 from a survey by 3Gem of 2,012 UK parents of children under the age of 18.

  1. For parents whose youngest child is 1-6, and uses the internet, unsupervised access started at age 4 and a half on average. Parents whose youngest child is 13-17 years allowed unsupervised access from the age of 11 and a half on average.
  2. Parents were asked ‘what are your biggest fears for your child/ren, concerning their online activity?’ Results were: 35.6% said the impact on their social skills, 30.6% said the impact on their mental health, 23.3% said the impact on their physical health, 14.9% said that their social media activity/online footprint will affect their future career prospects’, 33.1% said none of these.
  3. Parents of teens aged 13-17 were asked ‘are you aware of any of your children being affected by any of the following?’ –13.0% said ‘over-sharing on social media’, 14.6% said ‘used inappropriate language on social media’, and 13.1% said ‘I feel their internet use has impacted their social skills’.
  4. Parents were asked ‘are you ever concerned that your own lack of technology skills put your child/ren at risk?’ Results were: yes 19.2%, no 70.5%, don’t know 10.3%.
  5. Parents were asked ‘how would you describe your own tech skills?’ 10.4% said ‘I am a technophobe – very poor with technology and worse than my children’, 34.0% said ‘good tech skills but not as good as my children’, 39.1% said ‘good tech skills and better than my children’, 16.5% said ‘I am a technophile – very good tech skills, better than my children’.
  6. Parents were asked ‘have you ever installed parental controls on your child/ren’s internet enabled devices so they cannot access certain apps or websites?’ Results were: yes 59.9%, no 35.2%, don’t know 4.8%.
  7. Parents were asked ‘do you think that parental controls available from broadband providers are fit for purpose?’ Results were: yes 22.0%, yes, but only for younger children and not teenagers 43.4%, no 11.1%, I don’t know 23.5%.
  8. Parents were asked ‘who has primary responsibility to keep our children safe online?’ – 81.9% said parents, 4.6% said government, 9.5% said internet service providers, 1.4% said schools/teachers, 1.8% said the companies that make games or apps for children, 0.6% said the media.
  9. Parents were asked ‘are you worried about what your child/ren is/are getting up to online?’ Results from all parents were: 12.2% said extremely worried, 38.4% said quite worried, 49.5% said not worried at all. Parents with children aged 1-6 years answered: extremely worried 22.9%, quite worried 35.6%, not worried at all 41.5%. Parents with children aged 7-12 years answered: extremely worried 10.1%, quite worried 43%, not worried at all 46.9%. Parents with children aged 13-17 years answered: extremely worried 7.5%, quite worried 35.6%, not worried at all 56.9%.
  10. Parents were asked ‘do you think parental control software gives you a false sense of security?’ 38.1% said yes, 39.8% said no, 22.1% said don’t know.
  11. Parents with children aged 1-6 years were asked ‘has your child ever worked out how to get around these parental controls?’ 19.8% said yes, 76.7% said no, 3.5% said don’t know.
  12. Parents were asked ‘which of the following things have you done to protect your child/ren online?’ and encouraged to select all that apply. See full results with an age breakdown below:
Q. Which of the following things have you done to protect your child/ren online? All 1-6 years old 7-12 years old 13-17 years old
I have created social media profiles and befriended or followed my child/ren online 14.7% 8.4% 11.0% 23.6%
I have created fake social media profiles so I can watch over my child/ren without them knowing 6.3% 7.7% 7.8% 3.5%
I have changed my child/ren’s privacy settings on social media so their profile and photos are only viewable by their friends 15.2% 10.7% 12.9% 21.4%
I don’t allow my child/ren to use social media 25.0% 30.3% 37.3% 8.2%
I restrict my child/ren’s internet use to when I am at home with them to supervise 19.4% 22.8% 22.5% 13.6%
I restrict my child/ren’s internet use 27.0% 26.6% 34.7% 19.7%
I track my child/ren through their smartphones using a tracker app 4.7% 4.7% 4.0% 5.5%
I talk to my child/ren about the dangers of the internet 37.5% 15.2% 42.8% 51.1%
I encourage my child/ren to go outside and play rather than stay at home online 28.2% 19.9% 34.6% 28.7%
I have downloaded apps on my child/ren’s phone or tablet that restricts what websites they can use 9.3% 11.6% 8.6% 8.2%
I have disabled in-app payments on my child/ren’s phone or tablet 18.3% 14.2% 22.5% 17.7%
I have read the emails/messages on their phone/tablet (with their knowledge) 12.6% 3.0% 15.3% 18.1%
I have read the emails/messages on their phone/tablet (without their knowledge) 7.3% 2.3% 9.0% 9.6%
I completely trust my child/ren to be sensible online 23.6% 5.5% 20.8% 41.6%
Other 2.6% 1.8% 2.0% 3.8%
I don’t allow my child/ren to go online 8.6% 22.3% 4.1% 1.6%

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.

Telly over turkey: ‘Traditional’ Christmas day features five hours of films and TV

christmas-food-money-230x230
  • Families will spend almost five hours[1] in front of the telly on Christmas Day and a fifth (20%) will keep the box on while eating their turkey[2]
  • More people will watch TV (86%) than play board games (42%), sing carols (11%) and go to church (15%)[3] – and 24% describe watching TV as a ‘Christmas tradition’[4]
  • More than a quarter (27%) will switch the telly on before breakfast, 22% before opening presents and 9% before saying good morning to their families[5]
  • Almost a third (32%) will leave the box on while catching up with relatives and 25% while opening presents[2]
  • A third (33%) will avoid fights over the remote by watching TV on multiple devices or recording programmes to watch later[6].

Brits will spend an average of 4.6 hours in front of the box this Christmas Day[1], as watching TV overtakes traditional Christmas pastimes such as attending church, playing board games and singing carols[3], according to new research by uSwitch.com, the price comparison and switching service.

Almost a quarter (24%) say telly has become a Christmas Day tradition in their household[4], with over four in five (86%) of us watching TV on Christmas Day[3]. More than one in five (21%) tune in for more than six hours, while only 1% enjoy an hour or less of their favourite festive TV[1].

People are choosing television and turkey, with one in five (20%) enjoying their favourite programmes while eating their Christmas meal and nearly a third (32%) while catching up with relatives[2]. A quarter (25%) will even keep the TV on while ripping through wrapping paper and opening their presents[2].

Of those surveyed, the most popular time to switch on the TV is 10am (18%)[7], but over a quarter (27%) will be watching telly before having a festive breakfast or even saying good morning to family (9%)[5]. Almost one in three (31%) settle down at 3pm for an evening of Christmas specials and family films[7], while a dedicated 41% won’t turn the TV off until after 11pm[8].

Telly fans are more likely to watch Christmas films (42%) and TV specials such as Downton Abbey and Doctor Who (51%) than the Queen’s speech (23%)[4]. A third (33%) plan to resolve any inevitable fights for the remote by recording shows to watch later or by viewing TV content on multiple devices[6].

Top Christmas Day Activities

  1. Eat a Christmas meal
  2. Open presents
  3. Spend time with friends and family
  4. Watch TV
  5. Call friends and family
  6. Eat too much
  7. Go for a walk
  8. Play board games
  9. Listen to the Queen’s speech
  10. Get drunk

Source: uSwitch.com[3]

Ewan Taylor-Gibson, broadband expert at uSwitch.com, says: “Never mind the perfect turkey, the perfect television schedule will feature highly on our Christmas Day festivities list this year. TV has overtaken traditional parlour games, as well as attending church and carol singing, largely enabled by the rise in portable TVs – aka tablets and smartphones.

“If you’re among the two thirds of Brits splashing out on paid TV and spending around a third more on your monthly TV package than your Christmas turkey[9], know that shopping around could save you money just in time for Christmas. Consider a monthly streaming service if you want cheaper access to classic festive films or look at switching your landline, broadband and TV package to one supplier to make some of the biggest savings.”

Find out how you could save over £1,000 a year with uSwitch here.

— ends —

Notes to editors

Research carried out online with the uSwitch.com Consumer Opinion Panel in November 2015 amongst a sample of 2,382 GB adults, unless otherwise stated.

  1. When asked ‘How many hours of TV will you and your family watch on Christmas day?’ The average amount was 4.6 hours. 1% answered ‘Less than one hour’, 30% answered ‘1-3 hours’, 47% answered ‘3-6 hours’ 15% answered ‘6-9 hours’, 4% answered ‘9-12 hours’, 1% answered ‘12-15 hours’ 1% answered ‘15+ hours’, 2% answered ‘Don’t know’.
  2. When asked ‘Will you keep the TV ON during any of the below activities?’ 20.4% answered ‘Eating our Christmas meal’, 25.3% answered ‘Opening presents’, 31.9% answered ‘Having conversations/catching up with relatives’.
  3. Research carried out online with the uSwitch.com Consumer Opinion Panel in November 2015 amongst a sample of 3,234 GB adults: When asked ‘Which of the following will you do on Christmas Day? Tick all that apply.’ 86.5% answered ‘Watch TV’, 42.1% answered ‘Play board games’, 93.8% answered ‘Eat a Christmas meal’, 91.6% answered ‘Open presents’, 89.2% answered ‘Spend time with family’, 17.4% answered ‘Get drunk’, 10.8% answered ‘Sing carols’, 3.9% answered ‘Online gaming’, 2.4% answered ‘Volunteering’, 48.5% answered ‘Go for a walk’, 15.0% answered ‘Go to church’, 11.1% answered ‘Go to the pub’, 28.0% answered ‘Listen to the Queen’s Speech’, 59.8% answered ‘Eat too much’, 62.2% answered ‘Call family and friends’, 6.3% answered ‘Go online shopping’, 19.3% answered ‘Have a lie in’.
  4. When asked ‘Why do you watch TV on Christmas day?’ 23.7% answered ‘Tradition’, 51% answered ‘Because I like the Christmas specials’, 42.1% answered ‘Because there are usually good films to watch’, 23.3% answered ‘So I can watch the Queen’s speech’.
  5. When asked ‘Will you turn the TV on before doing any of these activities? Please tick all that apply.’ 27.2% answered ‘Having breakfast’, 22.4% answered ‘Opening presents’, 9.1% answered ‘Saying good morning to my family’.
  6. When asked ‘How will you resolve fights over the remote?’ 7.6% answered ‘We will watch TV on different devices’ and 25.2% answered ‘I will record shows to watch later’. 7.6 + 25.2 = 32.8%
  7. When asked ‘At what time will you turn the TV ON on Christmas day?’ 9am-11am was the most popular answer with 18% of respondents checking it. 14% answered ‘3pm – 5pm’, 8% answered ‘5pm – 7pm’, 7% answered ‘7pm – 9pm’, 2% answered ‘9pm – 11pm’, total after 3pm is 31%.
  8. When asked ‘At what time will you turn the TV OFF for the last time on Christmas day?’ 36% answered, ‘11pm – 1am Boxing Day’, 4% answered, ‘1am – 3am Boxing Day’, 1% answered, ‘After 3am on Boxing Day % answered’, total after 11pm is 41%.
  9. When asked ‘What does your household pay per month for your TV package? This is for your TV package only, do NOT include landline rental, calls or broadband.’ 65% answered with a monetary value, 26% answered ‘£0’ and 10% answered, ‘Don’t know’. The average amount, of people who pay for TV is £33.82. When asked ‘How much are you willing to spend on a turkey for your Christmas meal?’ Of those who would spend something, the average amount was £25.91. Compared to £33.82 for TV, people are willing to spend 30.5% more on their TV package than their turkey.

About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is Notcutt House, 36 Southwark Bridge Rd, London, SE1 9EU.

uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.