Commenting on Ofcom’s proposals to making switching easier and more reliable for consumers, published today, Richard Neudegg, Head of Regulation at uSwitch.com says: “Switching in the communications sector lags majorly behind other consumer services.
“Getting switching right is not only important in helping us access better deals with minimal hassle, but it can also help boost market competition.
“To date, communications customers have been plagued with artificial barriers to getting better deals. There’s a multitude of communications services with different switching arrangements and cancellation rules, adding unnecessary complications.
“For any cross-platform switches, the operator losing the business still handles the cancellation – which means they have little incentive to make it quick or easy.
“Ofcom’s proposals today are a welcome step towards sorting out this problem.
“We call on the communications industry to now get behind Ofcom’s proposal for a system where the new provider manages the switch across the board – removing the complexity and hassle currently faced by consumers.
“Ofcom’s strategic review of consumer switching was nearly six years ago, and today’s document marks the eighth Ofcom consultation on switching. Consumers have been waiting long enough.”
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uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.
Energy customers have the option to create an account to automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2014, uSwitch saved UK consumers over £112m on their energy bills alone.
Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.
uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.
uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email email@example.com with their postcode and usage details. uSwitch’s address is The Cooperage, 5 Copper Row, London, SE1 2LH.
uSwitch is owned by Zoopla Property Group Plc (LSE:ZPLA), a digital media business that owns and operates some of the UK's most widely recognised and trusted online brands including Zoopla, PrimeLocation, SmartNewHomes and HomesOverseas.