EE has announced that it’s recalling all of its Power Bar portable mobile phone chargers.
The network says this is due to ‘a very small number of incidents where Power Bars have overheated’.
The full recall comes just months after EE partially recalled a 500,000 of the chargers due to fire risk after reports of the devices exploding.
So, what do you do if you’re one the millions of people who has an EE Power Bar? Read on and we’ll give you the lowdown.
1 Stop using it straight away
EE says that even if you’ve never noticed your Power Bar getting overly hot, you should stop using it immediately.
It should be unplugged from all tablets, laptops and phones, as well as the mains.
While there’s no suggestion that every Power Bar out there is faulty, the mobile network clearly doesn’t want to take any risks when it comes to customer safety, especially after one woman suffered burns after her charger blew up over the summer.
2 Hand it in at an EE store
Rather than throwing it away, take your Power Bar to your nearest EE store, where the staff there will be able to dispose of it properly.
Even if you can’t get there straight away, take it in so EE can at least try and get to the bottom of the issue.
3 You’re in line for a gift if you do
As an incentive to return the Power Bar, EE is offering customers on its network a £20 gift voucher to spend in store.
Staff will tell you how to claim the voucher, which can be spent on EE’s accessories store website.
The site offers headphones, cases and, yes, portable phone chargers that don’t come with a health warning.
4 Replacements seem unlikely
EE is remaining coy about the prospect of replacing faulty Power Bars.
On its website, it simply says: “At the moment we are fully focused on the recall and we will make further announcements soon.”
However, it’s unlikely consumers are likely to be too keen to take a free charger from EE after this particular debacle.
5 EE is likely to face further questions
This recall is not only a risk to consumers. EE is likely to face some embarrassing questions over the next few days.
What prompted it to recall the product now?
Will it be able to fully answer questions which arose over the summer about the device’s EU standard safety markings?
And how long had execs known about issues with the Power Bars batteries?
Whatever happens, EE will have to be upfront and candid in its answers, in the face of the scheme's failure.