Samsung may have restarted sales of its Galaxy Note 7 following a global recall. But the Korean giant is facing up to a new raft of problems with its flagship handset, which could further dent sales and see its profits and share slide even more. What are these latest issues? How’s Samsung reacted? And should you trust Samsung or get a different phone entirely? Read on and we’ll get you clued in.
Samsung’s latest woes reared their head in its home country of Korea and relate to the devices which it gave to customers who took advantage of its Galaxy Note 7 exchange programme.
A number of users say that their replacement handsets are losing power rapidly, even while charging, suggesting that the battery in the reworked devices is still not working properly.
That’s not all. The same users have also claimed that their new phones are overheating too, getting dangerously hot while plugged into the mains.
No handsets have exploded, but seeing as this comes just weeks after Samsung’s biggest ever tech disaster, such claims will not make for happy reading in its Seoul HQ.
Batteries not to blame...apparently
Samsung has already reacted to these claims. It says that they are “isolated incidents” and that they were “completely unrelated to batteries”. Instead, a spokesman suggested they were due to “mass production issues”.
If that really is the case, then it’s likely that as Samsung’s replacement programme continues around the world we’ll be hearing more reports of the Galaxy Note 7 running low on power and overheating.
Delayed relaunch in home country
The news has, at least, led Samsung to take some action. It's delayed the relaunch of the Galaxy Note 7 in Korea until October 1st, saying it wants to make sure that existing customers replace their broken phones first.
That’s led some experts to suggest that Samsung should perhaps focus full–time on the replacement programme and not put the Galaxy Note 7 back on the market until it has replaced every handset.
Use Samsung’s opt out
If you’ve got a Galaxy Note 7 and are thinking about swapping it, it may be worth taking advantage of Samsung’s offer of its more stable and equally impressive Galaxy S7 Edge.
That device has not had problems with exploding batteries and remains one of the best smartphones money can buy.
With Samsung’s problems seemingly unending, there’s no point in placing yourself at risk.