Samsung has today been rocked by further complications with its Galaxy Note 7, with the company confirming that it has stopped making the handset after another series of problems with its flagship product.
What does that mean if you were planning on buying one? And what should you do if you’ve already got hold of a replacement handset? Read on and we’ll answer all of your questions.
Despite issuing a global recall and replacing around 60% of all affected Galaxy Note 7 models in Europe, the US and South Korea, Samsung has confirmed that it has stopped making its top–end smartphone.
Initial reports from Korea appeared to suggest this was for good. But a brief statement from Samsung said it is “temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters.”
That could just be a euphemism for ‘we’re not making this phone any more’. Or it could mean that Samsung still thinks it can rescue the phone. We'll have to wait and see.
How did it get to this point?
Samsung recalled 2.5 million Galaxy Note 7 models after a series of reports of devices exploding and overheating.
It began a global recall programme in early September, but users in Korea reported that replacement models were also suffering from the same problems.
This was compounded by a Southwest Airlines flight in the US being evacuated last week after a replacement Galaxy Note 7 blew up before take off.
What does this mean for Samsung’s Galaxy Note 7 relaunch on October 28th?
Last week’s announcement that it would relaunch the Galaxy Note 7 in Europe on October 28th always seemed ambitious, especially with 40% of original devices yet to be replaced.
Samsung’s statement does not make mention of relaunch plans, but now looking highly unlikely it will make it available by the end of the month.
What do the networks say?
UK networks have not stated their position yet. But across the pond, both AT&T and T–Mobile have said they will not be selling the Galaxy Note 7.
This is a major blow to Samsung and it’s unlikely to be the last problem they’ll encounter with carriers.
What should those who've replaced phones do?
If you’ve got a replacement phone, it seems it may still be faulty.
While Samsung hasn’t issued official guidance on the phones it sent out, the device itself is new and should fall within many networks’ returns policies.
If you no longer want the Galaxy Note 7, turn it off and take it back to the network or retailer you bought it from.
Should I still get one?
This is where Samsung is going to face an uphill struggle. The Galaxy Note 7 is a fantastic smartphone and, for what it's worth, we didn't encounter any overheating problems when we reviewed it.
But the fact there are battery problems means it's smart to think twice before spending hundreds of pounds on one.
There are newer phones out there that are equally as impressive, especially Google’s Pixel XL. So you may want to consider that instead.
Or you might want to hold fire a bit longer to see if Samsung can resolve the problem in the coming months. Here's hoping.