1) Check you're eligible to switch from EE
If you're out of contract with EE, you can switch for no charge whenever you like.
Not sure if you're out of contract? To find out, you can call 150 from your EE phone to speak to customer support. Or on 07953 966 250 from any other phone (standard network charges apply).
Opening hours are 8am-8pm Monday-Friday. 8am-6pm at weekends.
Don't fancy phoning? Log in to your EE account online instead.
Keeping your old phone and signing up for a new SIM-only deal with a new network? Okay, that means there’s a chance you may need to get your phone unlocked.
The good news is that this is very simple. Just head to EE’s site where you’ll find a form to fill in to unlock your smartphone.
Once that’s done, they’ll provide you with a personal unlocking key (PUK) that you can use to unlock your handset.
2) Contact EE to cancel your contract and get your PAC code
Once you’ve found a new deal and signed up, your next task is to ring EE and tell them you want to leave. They’ll give you a contract end date that you should make a note of.
While you’re on the phone to them, you also need to ask for a PAC Code. It’s this short alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. EE is bound by law to provide a PAC Code within two hours of you asking for it.
3) Find and buy a SIM-only deal from BT Mobile
Next up, you’ll need to select a deal from BT Mobile and sign up for it through uSwitch.
BT Mobile will run some credit checks. After which point, your phone will be sent to you in the post.
4) Contact BT Mobile to give them your PAC Code
OK, it’s time to get in touch with BT and give them your PAC Code. Once you’ve done that the process of transferring your number to BT Mobile is in motion.
Get in touch with BT by calling 0800 800 150 (standard network rates apply). Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
5) Insert your BT Mobile SIM
Got a new phone from BT Mobile? Use the pin in the box to open the SIM tray and insert your new BT Mobile SIM.
If you opted for a SIM only deal, you'll just need to put the BT Mobile SIM in your existing phone.
The number transfer doesn’t happen instantly. But while it’s taking place, you’ll have a temporary number that you can use.
6) Wait for your number to be transferred to BT Mobile
BT Mobile typically completes number transfers the next day. However, it may take a bit longer, depending on how early in the day you made your request.
If there’s a weekend or Bank Holiday in the way, this may also hold up your transfer a little bit.