1) Check you’re eligible to switch from Lebara Mobile
If you’re out of contract with Lebara Mobile, you're free to switch at any time and it won’t cost you anything.
We know it’s very easy to lose track of your contract end date, though. So if you’re not sure, it’s best to give Lebara Mobile's customer support a ring.
You can reach them on 5588 from your Lebara Mobile phone. Or on 020 3059 0304 from any other phone (standard network rates apply).
The Lebara Mobile customer support team are available 9am-5pm every day.
Rather not speak to anyone? You can also find out your contract end date by logging in to your Lebara Mobile account. Or by opening the Lebara Mobile app.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Lebara Mobile to cancel and get your PAC Code
All good things come to an end. To tell Lebara Mobile you’re ready to leave, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Lebara Mobile on one of the numbers in step 1 and ask for your PAC code.
Lebara Mobile is obliged to supply your PAC Code within two hours of your request.
What's critical to note is that PAC Codes expire 30 days after being issued. So if you haven’t used it within this timeframe, you’ll need to contact Lebara Mobile again to get a new one.
3) Find and buy a SIM-only deal from BT Mobile
Next up, you’ll need to select a deal from BT Mobile and sign up for it through Uswitch.
BT Mobile will run some credit checks. After which point, your phone will be sent to you in the post.
4) Contact BT Mobile to give them your PAC Code
OK, it’s time to get in touch with BT and give them your PAC Code. Once you’ve done that the process of transferring your number to BT Mobile is in motion.
Get in touch with BT by calling 0800 800 150 (standard network rates apply). Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
5) Insert your BT Mobile SIM
Got a new phone from BT Mobile? Use the pin in the box to open the SIM tray and insert your new BT Mobile SIM.
If you opted for a SIM only deal, you'll just need to put the BT Mobile SIM in your existing phone.
The number transfer doesn’t happen instantly. But while it’s taking place, you’ll have a temporary number that you can use.
6) Wait for your number to be transferred to BT Mobile
BT Mobile typically completes number transfers the next day. However, it may take a bit longer, depending on how early in the day you made your request.
If there’s a weekend or Bank Holiday in the way, this may also hold up your transfer a little bit.