1) Check you’re eligible to switch from BT Mobile
If you’re out of contract you can switch from BT Mobile when you like and it won’t cost you anything to leave.
If you’re not sure if you’re still under contract, you can find out in a number of ways.
One option is to contact BT Mobile customer support on 150 from your mobile phone. Or by calling 0800 800 150 from any other phone (standard network rates apply).
Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
Alternatively, you can find your contract end date by opening the BT Mobile app on your phone. Or by logging in to your BT Mobile account.
2) Contact BT Mobile to tell them you want to leave and get a PAC Code
Now’s the time to contact BT Mobile to tell them you’d like to leave. You'll find contact numbers and opening hours for customer support in step 1.
While you’re on the phone to customer support, ask them for your PAC Code too. This is a short sequence of numbers and letters that’s vitally important for transferring your current phone number to the network you’re joining.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request. When you’ve got it, it’s clever to make a note of it. Just in case.
What’s most important to note, though, is that PAC Codes expire after 30 days. So if you haven’t used yours within this timeframe, you’ll need to get in touch with BT Mobile again to request a new one.
3) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
4) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
5) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
6) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.