1) Coverage and speeds
Ecotalk's service is based on EE's nationwide 4G network. That means you can expect 99% population coverage across the UK, in line with EE.
Average speeds are in line with EE, with customers experiencing an average of 25.64Mbps according to a study by OpenSignal covering the period between December 2017 to February 2018.
Ecotalk's range of benefits include:
Green network. Ecotalk's major selling point is that all its mobile services are powered entirely by green energy. It also invests in acquiring land to return to nature.
Easy to understand, well priced plans. Ecotalk offers just five SIM only plans, with competitive allowances of data, calls and texts. With the option to leave with 30 days' notice, they're flexible too.
EE network. Mobile-phone giant EE's network is the bedrock of Ecotalk's service, meaning customers can expect 99% UK population coverage and comparable 4G speeds.
Ecotalk customers can use their UK monthly data, calls and texts allowances in the EU for no extra charge.
At the time of writing, Ecotalk does not offer any inclusive roaming schemes or add-ons that allow you use your allowances in locations further afield.
4) Customer service
Ecotalk's customer support team is open from 8am-8pm seven days a week.
To get in touch, ring 0333 800 5500 from any phone.
Alternatively, you can get in contact outside-working-hours by email on: email@example.com
5) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
6) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
7) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
8) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.