1) Check you’re eligible to switch from Sky Mobile
Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.
Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).
The support team’s working hours are 8.30am-11pm every day.
If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Sky Mobile to tell them you want to leave and get your PAC Code
Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Sky Mobile on one of the numbers in step 1, tell them you want to leave and ask for your PAC Code.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.
3) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
4) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
5) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
6) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.