1) Check you’re eligible to switch from SMARTY
If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.
To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.
Just log in, click on the menu icon, select 'Account settings' and the rest is easy.
2) Contact SMARTY to tell them you want to leave and get your PAC code
Your next job is to contact SMARTY to tell them you’d like to leave.
SMARTY doesn’t have a customer service telephone number to call. But you can get in touch by email and at the same time get the PAC code you’ll need to transfer your number via its website.
Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.
A PAC code is a 16-digit alphanumeric number that will enable you to transfer your number to your new network.
SMARTY will send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.
3) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
4) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
5) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
6) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.