1) Check you’re eligible to switch from O2
If you’re out of contract, you can switch whenever you like for no charge. To check if you’re out of contract, you can:
Open your O2 app on your phone. Once it’s open, head to ‘Allowances’ and then select ‘Tariff’ to see your end date.
Or visit the O2 account webpage. Then click ‘See if you can upgrade today’ and log in to see your contract end date.
Prefer to call? You can get in touch with O2's customer support team by calling 202 on your O2 phone. Or on 034 4809 0202 from any other phone (standard network charges apply).
Opening hours are 8am-8pm Monday-Friday. 8am-6pm on Sundays.
In the event that you’re keeping your existing phone and signing up for a new SIM only deal, you may need to unlock your O2 phone. Only when it’s unlocked will it accept the new SIM card.
To unlock it, though, you’ll need what’s called a personal unlocking key (PUK). The good news is that you can obtain easily by logging in to your O2 account. Once you’ve got the PUK, which you’ll receive as a text message, you can use it to unlock your phone.
2) Contact O2 to get your PAC code
Once you’ve signed up for the deal you’ve chosen, your next task is to ring O2 on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of.
While you’re on the phone to them, you also need to ask for a PAC Code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
O2 is bound by law to provide a PAC Code within two hours of you asking for it.
3) Find and buy a SIM from FreedomPop
Checked you’re out of contract and ready to switch? Your next job is to select and sign up for a FreedomPop SIM-only deal through uSwitch.
FreedomPop will carry out credit checks. After which point, you’ll receive your SIM in the post.
4) Contact FreedomPop to give them your PAC Code
The next item on the agenda is to get in touch with FreedomPop and give them your PAC Code to start the process of transferring your number.
Get in touch with FreedomPop’s customer support team on 0113 887 0823. Opening hours are 9am-5pm Monday to Friday. The call centre is closed at weekends.
5) Insert the FreedomPop SIM in your phone
Open up your phone’s SIM tray using a pin-key. Then insert your FreedomPop SIM.
As you might expect, your number won’t have been transferred straightaway. But while you’re waiting for the transfer to be completed, you’ll be given a temporary number to use.
So you’ll still be able to use your phone.
6) Wait for your number to be transferred to FreedomPop
In general, number transfers are done and dusted the next working day. However, this varies from network to network and it could take a bit longer if a weekend gets in the way.