1) Check you’re eligible to switch from Plusnet Mobile
Assuming you’re out of contract, you’re free to leave Plusnet Mobile for free.
If you’re not sure if you’re still under contract, you can contact Plusnet Mobile’s customer support team by calling 500 from your Plusnet phone.
Alternatively, ring 0800 432 0220 from a landline.
Plusnet’s customer support opening hours are 7.30am to 10pm, every day.
Prefer not to call? Your other option to find out the dates of your contract term is to log in to your Plusnet Mobile account.
2) Contact Plusnet Mobile to cancel and get a PAC Code
So you’ve chosen a new phone or SIM from the network you’re joining. Your next task is to contact Plusnet Mobile and tell them you’d like to leave.
You can do this by calling 500 from your Plusnet Mobile phone, or by ringing 0800 432 0220 from a landline (standard network charges apply).
While you’re speaking to the customer support team, you’ll also need to ask for a PAC Code. This is a short sequence of numbers and letters that you’ll need to transfer your exiting number to the network you’re joining.
All networks are bound by law to supply customers with their PAC Code within two hours of their request. Once you’ve got it, it’s smart to make a note of it. Just in case.
The important thing to note is that a PAC Code expires after 30 days. If for whatever reason you don’t use your PAC code within this timeframe, you’ll need to make contact with Plusnet Mobile again and request a new code.
3) Find and buy a SIM from FreedomPop
Checked you’re out of contract and ready to switch? Your next job is to select and sign up for a FreedomPop SIM-only deal through uSwitch.
FreedomPop will carry out credit checks. After which point, you’ll receive your SIM in the post.
4) Contact FreedomPop to give them your PAC Code
The next item on the agenda is to get in touch with FreedomPop and give them your PAC Code to start the process of transferring your number.
Get in touch with FreedomPop’s customer support team on 0113 887 0823. Opening hours are 9am-5pm Monday to Friday. The call centre is closed at weekends.
5) Insert the FreedomPop SIM in your phone
Open up your phone’s SIM tray using a pin-key. Then insert your FreedomPop SIM.
As you might expect, your number won’t have been transferred straightaway. But while you’re waiting for the transfer to be completed, you’ll be given a temporary number to use.
So you’ll still be able to use your phone.
6) Wait for your number to be transferred to FreedomPop
In general, number transfers are done and dusted the next working day. However, this varies from network to network and it could take a bit longer if a weekend gets in the way.