1) Check you’re eligible to switch from Three
In the event that you’re out of contract, you’re free to switch whenever you like for no charge.
To find out your contract end date, you can:
Open up the Three app on your phone. Then click the ‘Plan’ icon at the bottom and scroll to the foot of the page, where you’ll find the date you’re free to leave.
Don’t have Three’s mobile app? No problem. You can also check your contract end date by logging into your Three account on Three’s site.
Prefer to call? You can get in touch with Three's customer support team on 333 from your Three phone. Or on 0333 338 1001 from any other phone (standard network charges apply).
2) Contact Three to cancel your contract and get your PAC code
Okay. Now we’re really moving. With your new phone or SIM card winging its way to you, the next thing you need to do is ring Three and tell them you’d like to leave. At this point, you’ll be given a contract end date.
You can contact Three's customer support team by calling 333 from a Three phone. Or on 0333 338 1001 from any other phone.
While you’re on the phone to Three, you also need to ask for a PAC Code. This is a short, alphanumeric code that you’ll need to transfer your phone number to the network you’re joining.
Three is bound by law to provide you with your code within two hours of your request. Once you’ve got the code, it’s a very good idea to make a note of it.
Your PAC code expires after 30 days. So if you haven’t used it within this timeframe, you’ll have to contact Three to get another one.
3) Early upgrades
Three does not offer a mid-contract early upgrade scheme that’s comparable to O2 Refresh or Tesco Mobile’s Anytime Upgrade.
However, customers on Three’s phone and contract plans are offered an upgrade with 30 days remaining on their contract.
4) Find and buy a SIM from FreedomPop
Checked you’re out of contract and ready to switch? Your next job is to select and sign up for a FreedomPop SIM-only deal through uSwitch.
FreedomPop will carry out credit checks. After which point, you’ll receive your SIM in the post.
5) Contact FreedomPop to give them your PAC Code
The next item on the agenda is to get in touch with FreedomPop and give them your PAC Code to start the process of transferring your number.
Get in touch with FreedomPop’s customer support team on 0113 887 0823. Opening hours are 9am-5pm Monday to Friday. The call centre is closed at weekends.
6) Insert the FreedomPop SIM in your phone
Open up your phone’s SIM tray using a pin-key. Then insert your FreedomPop SIM.
As you might expect, your number won’t have been transferred straightaway. But while you’re waiting for the transfer to be completed, you’ll be given a temporary number to use.
So you’ll still be able to use your phone.
7) Wait for your number to be transferred to FreedomPop
In general, number transfers are done and dusted the next working day. However, this varies from network to network and it could take a bit longer if a weekend gets in the way.