1) Check you’re eligible to switch from FreedomPop
If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.
To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).
Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.
If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.
2) Contact FreedomPop to cancel and get your PAC Code
Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.
The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.
Networks are legally obliged to supply your PAC Code within two hours of your request.
When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.
3) Find and buy a deal from giffgaff
Right, then. Confirmed you’re out of contract and ready to switch? Good news. Your next job is to choose a deal from giffgaff and sign up for it via uSwitch.
Vodafone will then run some credit checks. After you’re approved, you’ll receive your phone in the post.
4) 4 Contact giffgaff to give them your PAC Code
You can do this via giffgaff’s number transfer form.
5) Insert your giffgaff SIM card
Take the phone from its box and insert your giffgaff SIM. giffgaff advises that there will be some loss of service during the transfer process.
To check whether the giffgaff SIM is active and the transfer has been completed, it’s a good idea to turn the phone on and off during the day.
6) Wait for your number to be transferred to giffgaff
Typically, your number transfer will be completed at some point during the next working day. If a weekend gets in the way, it may take a bit longer.