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How to transfer your number from FreedomPop to iD Mobile?

Read more about iD Mobile
  1. 1) Check you’re eligible to switch from FreedomPop

    If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.

    To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).

    Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.

    If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.

  2. 2) Contact FreedomPop to cancel and get your PAC Code

    Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.

    The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.

    Networks are legally obliged to supply your PAC Code within two hours of your request.

    When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.

  3. 3) Find and buy a deal on iD Mobile

    Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.

    iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.

  4. 4) Contact iD Mobile to give them your PAC Code

    Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.

    Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.

  5. 5) Insert your iD Mobile SIM

    Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.

    Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.

    Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.

    But once it's done, you're good to go.