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How to transfer your number from Sky Mobile to iD Mobile?

Read more about iD Mobile
  1. 1) Check you’re eligible to switch from Sky Mobile

    Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.

    Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).

    The support team’s working hours are 8.30am-11pm every day.

    If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.

  2. 2) Contact Sky Mobile to tell them you want to leave and get your PAC Code

    Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. Contact numbers are outlined in step one.

    While you’re on the line, be sure to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re joining.

    It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.

    Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.

  3. 3) Find and buy a deal on iD Mobile

    Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.

    iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.

  4. 4) Contact iD Mobile to give them your PAC Code

    Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.

    Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.

  5. 5) Insert your iD Mobile SIM

    Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.

    Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.

    Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.

    But once it's done, you're good to go.