Skip to main content

How to transfer your number from Virgin Mobile to iD Mobile?

Read more about iD Mobile
  1. 1) Check you’re eligible to switch from Virgin Mobile

    If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.

    It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.

    Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).

    The support centre’s opening hours are 8am-12pm every day.

    If you prefer not to call, you can find out your end date by logging in to your account.

    Or you can find it by opening up the Virgin Mobile app on your phone.

  2. 2) Contact Virgin Mobile to cancel and get a PAC Code

    No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. You can reach them on the same contact numbers listed in step 1.

    While you’re on the phone, ask the team for a PAC Code too. This is a sequence of numbers and letters that you’re going to need to transfer your existing number to the network you’d like to join.

    Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.

    What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.

  3. 3) Find and buy a deal on iD Mobile

    Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.

    iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.

  4. 4) Contact iD Mobile to give them your PAC Code

    Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.

    Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.

  5. 5) Insert your iD Mobile SIM

    Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.

    Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.

    Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.

    But once it's done, you're good to go.