1) Check you’re eligible to switch from Vodafone
If you’re out of contract, you can switch your contract. To check your contract status, you can either:
Open up the Vodafone app on your phone. Then click on the menu icon on the top right of the screen. Next, click on ‘Upgrade or change plan’ in the second menu that appears.
Now, click on ‘Change plan’ and you’ll see your contract termination date under the heading labelled ‘Agreement length’.
If you don’t have the Vodafone app, you can check your contract end date by logging into your account on the Vodafone site.
Prefer to call? Get in touch with Vodafone's customer support team on 191 on your Vodafone phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re keeping your old phone and signing up for a new SIM-only deal with a new network, there’s a chance you may need to get your phone unlocked.
To do this, you’ll need what Vodafone calls a Network Unlock Code (NUC). This is free to obtain and you can get hold of it by filling in a form on Vodafone’s site.
2) Contact Vodafone to cancel your contract
Now your phone or SIM card is on its way, you need to contact Vodafone to tell them you want to leave. When you tell them, they’ll give you a concrete contract end date.
While you’re on the phone to Vodafone, remember to ask for your PAC Code. It’s a short, alphanumeric code that you’ll use to transfer your phone number to the network that you’re going to join.
Vodafone is legally obliged to supply your PAC Code within two hours of you requesting it. When you’ve got your code, it’s smart to make a note of it. Just in case.
But the most important thing to note is that your PAC Code expires after 30 days. So if you haven’t used it in this timeframe, you’ll have to request a new one from Vodafone.
3) Find and buy a deal on iD Mobile
Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.
iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.
4) Contact iD Mobile to give them your PAC Code
Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.
Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.
5) Insert your iD Mobile SIM
Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.
Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.
Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.
But once it's done, you're good to go.