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How to transfer your number from VOXI to iD Mobile?

Read more about iD Mobile
  1. 1) Check you’re eligible to switch from VOXI

    If you’re out of contract with VOXI, you’re free to switch any time you like and it won’t cost you anything.

    We all know it’s very easy to lose track of your contract end date, though. The good news is that it’s also very easy to get hold of it.

    You can either call VOXI's customer support team on 191 on your Voxi phone. Or on 03333 040 191 from any other phone (standard network charges apply).

    Opening hours are 8am-9pm every day.

    If you’re not in the mood to pick up the phone, you can also find out your contract end date by logging in to your VOXI account.

  2. 2) Contact Voxi to cancel your contract and get a PAC Code

    Now’s the time to let VOXI know that you’d like to leave. You can do that using the contact numbers listed in step 1.

    While you’re on the phone, you’ll also need to ask VOXI for a PAC Code. This is a short sequence of numbers and letters that you’ll need to transfer your current phone number to the network that you’re joining.

    The law states that networks must provide you with a PAC Code within two hours of your request.

    Once you’ve got your PAC Code, you’ve got 30 days to use it. After which point it expires and you’ll need to request a new one.

  3. 3) Find and buy a deal on iD Mobile

    Found a deal you like the look of on iD Mobile? Okay, now just sign up for it through uSwitch.

    iD Mobile will then conduct some credit checks. After which point, you’ll receive your phone in the post.

  4. 4) Contact iD Mobile to give them your PAC Code

    Almost there now. You’ll now need to get in touch with iD Mobile and tell them your PAC Code.

    Ring them on 0345 6000 789 (standard network charges apply). Opening hours are 8am-8pm every day.

  5. 5) Insert your iD Mobile SIM

    Signed up for a new phone from iD Mobile? Okay, using the pin-key in the box it's time to open the SIM tray and insert your iD Mobile SIM.

    Opted for an iD Mobile SIM only deal? You just need to pop the SIM in your existing phone.

    Your phone number won’t be transferred instantly. But you’ll be given a temporary number to use in the interim, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies between networks. But in general, your transfer should be complete the next day. Unless a weekend or Bank Holiday gets in the way, in which case it may take a little longer.

    But once it's done, you're good to go.