1) Check you’re eligible to switch from Plusnet Mobile
Assuming you’re out of contract, you’re free to leave Plusnet Mobile for free.
If you’re not sure if you’re still under contract, you can contact Plusnet Mobile’s customer support team by calling 500 from your Plusnet phone.
Alternatively, ring 0800 432 0220 from a landline.
Plusnet’s customer support opening hours are 7.30am to 10pm, every day.
Prefer not to call? Your other option to find out the dates of your contract term is to log in to your Plusnet Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Plusnet Mobile to cancel and get a PAC Code
So you’ve chosen a new phone or SIM from the network you’re joining. Your next task is to text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give Plusnet a call, tell them you'd like to leave and request your PAC code. You can do this by calling 500 from your Plusnet Mobile phone, or by ringing 0800 432 0220 from a landline (standard network charges apply).
All networks are bound by law to supply customers with their PAC Code within two hours of their request. Once you’ve got it, it’s smart to make a note of it. Just in case.
The important thing to note is that a PAC Code expires after 30 days. If for whatever reason you don’t use your PAC code within this timeframe, you’ll need to make contact with Plusnet Mobile again and request a new code.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.