1) Coverage and speeds
Ecotalk's service is based on EE's nationwide 4G network. That means you can expect 99% population coverage across the UK, in line with EE.
Average speeds are in line with EE, with customers experiencing an average of 25.64Mbps according to a study by OpenSignal covering the period between December 2017 to February 2018.
Ecotalk's range of benefits include:
Green network. Ecotalk's major selling point is that all its mobile services are powered entirely by green energy. It also invests in acquiring land to return to nature.
Easy to understand, well priced plans. Ecotalk offers just five SIM only plans, with competitive allowances of data, calls and texts. With the option to leave with 30 days' notice, they're flexible too.
EE network. Mobile-phone giant EE's network is the bedrock of Ecotalk's service, meaning customers can expect 99% UK population coverage and comparable 4G speeds.
Ecotalk customers can use their UK monthly data, calls and texts allowances in the EU for no extra charge.
At the time of writing, Ecotalk does not offer any inclusive roaming schemes or add-ons that allow you use your allowances in locations further afield.
4) Customer service
Ecotalk's customer support team is open from 8am-8pm seven days a week.
To get in touch, ring 0333 800 5500 from any phone.
Alternatively, you can get in contact outside-working-hours by email on: firstname.lastname@example.org
5) Find and buy a new deal from O2
Your next task is to choose and sign up for a new deal contract from O2. Once you’ve passed O2's credit checks, you’ll receive your phone or SIM card in the post.
6) Contact O2 to give them your PAC code
Now you’ll just to ring O2 to give them your PAC. You can get in touch with O2's customer support team on 034 4809 0202 from a landline (standard network rates apply).
7) Insert your new SIM card from O2
If you got a new phone, use your pin-key to unlock the handset's SIM tray. Then insert your O2 SIM.
If you went for a SIM-only deal, you can just put the O2 SIM in your existing phone.
While your number is being transferred, you'll be supplied with a temporary number to use. So you can still make and take calls and do whatever you'd normally do on your phone.
8) Wait for your number to be transferred from O2
The transfer should be complete the next working day. But this varies depending on the network you're joining.
The transfer could also take a little bit longer if a weekend or Bank Holiday gets in the way.