1) Check you’re eligible to switch from FreedomPop
If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.
To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).
Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.
If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.
2) Contact FreedomPop to cancel and get your PAC Code
Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.
The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.
Networks are legally obliged to supply your PAC Code within two hours of your request.
When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.
3) Find and buy a new deal from O2
Your next task is to choose and sign up for a new deal contract from O2. Once you’ve passed O2's credit checks, you’ll receive your phone or SIM card in the post.
4) Contact O2 to give them your PAC code
Now you’ll just to ring O2 to give them your PAC. You can get in touch with O2's customer support team on 034 4809 0202 from a landline (standard network rates apply).
5) Insert your new SIM card from O2
If you got a new phone, use your pin-key to unlock the handset's SIM tray. Then insert your O2 SIM.
If you went for a SIM-only deal, you can just put the O2 SIM in your existing phone.
While your number is being transferred, you'll be supplied with a temporary number to use. So you can still make and take calls and do whatever you'd normally do on your phone.
6) Wait for your number to be transferred from O2
The transfer should be complete the next working day. But this varies depending on the network you're joining.
The transfer could also take a little bit longer if a weekend or Bank Holiday gets in the way.