1) Check you’re eligible to switch from Plusnet Mobile
Assuming you’re out of contract, you’re free to leave Plusnet Mobile for free.
If you’re not sure if you’re still under contract, you can contact Plusnet Mobile’s customer support team by calling 500 from your Plusnet phone.
Alternatively, ring 0800 432 0220 from a landline.
Plusnet’s customer support opening hours are 7.30am to 10pm, every day.
Prefer not to call? Your other option to find out the dates of your contract term is to log in to your Plusnet Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Plusnet Mobile to cancel and get a PAC Code
So you’ve chosen a new phone or SIM from the network you’re joining. Your next task is to text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give Plusnet a call, tell them you'd like to leave and request your PAC code. You can do this by calling 500 from your Plusnet Mobile phone, or by ringing 0800 432 0220 from a landline (standard network charges apply).
All networks are bound by law to supply customers with their PAC Code within two hours of their request. Once you’ve got it, it’s smart to make a note of it. Just in case.
The important thing to note is that a PAC Code expires after 30 days. If for whatever reason you don’t use your PAC code within this timeframe, you’ll need to make contact with Plusnet Mobile again and request a new code.
3) Find and buy a deal from Sky Mobile
Cleared to switch? Smashing news. Your next task is to select a deal from Sky Mobile and sign up for it through uSwitch.
Sky Mobile will then carry out some credit checks, after which point you’ll be sent your phone or SIM in the post.
4) Contact Sky Mobile to give them your PAC Code
Got your PAC Code to hand? Okay, your next task is to ring Sky Mobile and give it to them.
The number to call is 03300 412 524 (standard network charges apply). The Sky Mobile call centre is open 8.30am-11pm every day.
5) Insert your Sky Mobile SIM
It’s zero hour. If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Sky Mobile SIM.
If you bought a SIM only deal, you can just put the Sky Mobile SIM in your existing phone.
Your number won’t be transferred straightaway. But while the transfer is underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Sky Mobile
Number transfers are usually complete the next working day. But the time it takes depends on the network and whether weekends get in the way. In which case it may take a little bit longer.
Once it's done, you're good to go.