Skip to main content

How to transfer your number from SMARTY to Sky Mobile?

Read more about Sky Mobile
  1. 1) Check you’re eligible to switch from SMARTY

    If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.

    To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.

    Just log in, click on the menu icon, select 'Account settings' and the rest is easy.

  2. 2) Contact SMARTY to tell them you want to leave and get your PAC code

    Your next job is to contact SMARTY to tell them you’d like to leave.

    SMARTY doesn’t have a customer service telephone number to call. But you can get in touch by email and at the same time get the PAC code you’ll need to transfer your number via its website.

    Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.

    A PAC code is a 16-digit alphanumeric number that will enable you to transfer your number to your new network.

    SMARTY will send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.

  3. 3) Find and buy a deal from Sky Mobile

    Cleared to switch? Smashing news. Your next task is to select a deal from Sky Mobile and sign up for it through uSwitch.

    Sky Mobile will then carry out some credit checks, after which point you’ll be sent your phone or SIM in the post.

  4. 4) Contact Sky Mobile to give them your PAC Code

    Got your PAC Code to hand? Okay, your next task is to ring Sky Mobile and give it to them.

    The number to call is 03300 412 524 (standard network charges apply). The Sky Mobile call centre is open 8.30am-11pm every day.

  5. 5) Insert your Sky Mobile SIM

    It’s zero hour. If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Sky Mobile SIM.

    If you bought a SIM only deal, you can just put the Sky Mobile SIM in your existing phone.

    Your number won’t be transferred straightaway. But while the transfer is underway, you’ll be given a temporary number. So you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred to Sky Mobile

    Number transfers are usually complete the next working day. But the time it takes depends on the network and whether weekends get in the way. In which case it may take a little bit longer.

    Once it's done, you're good to go.