1) Check you’re eligible to switch from talkmobile
If you’re out of contract with Talkmobile, you’re free to switch whenever you like and it won’t cost you anything.
To check your contract status or find out your contract end date, get in touch with talkmobile’s customer support team on 5888 from your talkmobile phone. Or 0333 304 8064 from any other phone (standard network charges apply).
Opening hours are 8am-7pm Monday-Friday. 9am-6pm on Saturday. 10am-5pm on Sunday.
If you’d prefer not to call, you can also get your contract end date by logging into your Talkmobile account. Or by opening up the talkmobile app on your phone.
2) Contact talkmobile to cancel and get your PAC Code
Next on the to-do list is to contact Talkmobile and tell them you’d like to leave. You can get in touch with them on the contact numbers listed in step 1.
While you’re talking to the customer support team, you’ll also need to ask for a PAC Code.
What’s a PAC Code, you say? It’s a short sequence of numbers and letters that you’ll need to give to the network you’re planning to join, so that they can transfer your existing telephone number.
PAC Codes expire after 30 days, which means you’ll need to use yours within this timeframe. If for any reason you’re not able to, you’ll have to contact talkmobile again to request a new one.
3) Find and buy a deal from Sky Mobile
Cleared to switch? Smashing news. Your next task is to select a deal from Sky Mobile and sign up for it through Uswitch.
Sky Mobile will then carry out some credit checks, after which point you’ll be sent your phone or SIM in the post.
4) Contact Sky Mobile to give them your PAC Code
Got your PAC Code to hand? Okay, your next task is to ring Sky Mobile and give it to them.
The number to call is 03300 412 524 (standard network charges apply). The Sky Mobile call centre is open 8.30am-11pm every day.
5) Insert your Sky Mobile SIM
It’s zero hour. If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Sky Mobile SIM.
If you bought a SIM only deal, you can just put the Sky Mobile SIM in your existing phone.
Your number won’t be transferred straightaway. But while the transfer is underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Sky Mobile
Number transfers are usually complete the next working day. But the time it takes depends on the network and whether weekends get in the way. In which case it may take a little bit longer.
Once it's done, you're good to go.