1) Check you’re eligible to switch from Virgin Mobile
If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.
It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.
Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).
The support centre’s opening hours are 8am-12pm every day.
If you prefer not to call, you can find out your end date by logging in to your account.
Or you can find it by opening up the Virgin Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Virgin Mobile to cancel and get a PAC Code
No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Virgin Mobile on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of. While you’re on the phone to them, you also need to ask for your PAC Code.
Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.
What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.
3) Find and buy a deal from Sky Mobile
Cleared to switch? Smashing news. Your next task is to select a deal from Sky Mobile and sign up for it through uSwitch.
Sky Mobile will then carry out some credit checks, after which point you’ll be sent your phone or SIM in the post.
4) Contact Sky Mobile to give them your PAC Code
Got your PAC Code to hand? Okay, your next task is to ring Sky Mobile and give it to them.
The number to call is 03300 412 524 (standard network charges apply). The Sky Mobile call centre is open 8.30am-11pm every day.
5) Insert your Sky Mobile SIM
It’s zero hour. If you got a new phone, it's time to take your pin-key and unlock the handset's SIM tray. Then insert your Sky Mobile SIM.
If you bought a SIM only deal, you can just put the Sky Mobile SIM in your existing phone.
Your number won’t be transferred straightaway. But while the transfer is underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Sky Mobile
Number transfers are usually complete the next working day. But the time it takes depends on the network and whether weekends get in the way. In which case it may take a little bit longer.
Once it's done, you're good to go.