1) Check you’re eligible to switch from FreedomPop
If you’re out of contract with FreedomPop, you’re free to switch at any time and it won’t cost you anything.
To check your contract status or find out your contract end date, you can contact FreedomPop’s customer support team on 0113 887 0823 from your FreedomPop handset or any other phone (standard network charges apply).
Opening hours are 9am-5pm Monday to Friday. The call centre is not open on weekends.
If you prefer not to pick up the phone, you can also check your contract end date by logging into your FreedomPop account. Or within the FreedomPop app on your phone.
2) Contact FreedomPop to cancel and get your PAC Code
Ready to say your goodbyes? Good. Okay, now you’ll need to get in touch with FreedomPop to tell them you’d like to leave. You can contact them on the numbers listed in step 1.
The crucial thing is to remember is to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re planning to join.
Networks are legally obliged to supply your PAC Code within two hours of your request.
When you’ve got your PAC Code, you’ve got 30 days to use it. If you don’t use it within this timeframe, you’ll need to contact FreedomPop again to request a new one.
3) Find and buy a deal on SMARTY
Assuming you’re out of contract, your next step is to sign up for the SIM-only deal you’ve selected on SMARTY. You’ll receive your SIM card in the post after you’ve passed SMARTY's credit checks.
4) Contact SMARTY to give them your PAC code
Not much longer to go now. Your next task is to get in touch with SMARTY to give them your PAC.
Because SMARTY doesn't have a customer support telephone contact number, you're required to log in to your SMARTY account and submit the PAC Code that way. You can do that right here.
5) Take out your SMARTY SIM and put it in your phone
Got your phone to hand? Okay, you now need to unlock the SIM tray using a pin or the key that came with your phone. Once it's open, insert your SMARTY SIM in your handset.
Your number won't be transferred instantly. But you will have a temporary phone number to use while the process is underway. So you'll still be able to use your phone and you'll be contactable.
6) Wait for your number to be transferred to SMARTY
SMARTY advises that the process of transferring your number will take up to two working days. The transfer usually happens between the hours of 11am and 5pm.
In the event that the transfer doesn't seem to have worked, try turning off your phone and then turning it on again.
If there's still a problem, get in touch with SMARTY via webchat service on its site.