1) Check you’re eligible to switch from Plusnet Mobile
Assuming you’re out of contract, you’re free to leave Plusnet Mobile for free.
If you’re not sure if you’re still under contract, you can contact Plusnet Mobile’s customer support team by calling 500 from your Plusnet phone.
Alternatively, ring 0800 432 0220 from a landline.
Plusnet’s customer support opening hours are 7.30am to 10pm, every day.
Prefer not to call? Your other option to find out the dates of your contract term is to log in to your Plusnet Mobile account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Plusnet Mobile to cancel and get a PAC Code
So you’ve chosen a new phone or SIM from the network you’re joining. Your next task is to text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give Plusnet a call, tell them you'd like to leave and request your PAC code. You can do this by calling 500 from your Plusnet Mobile phone, or by ringing 0800 432 0220 from a landline (standard network charges apply).
All networks are bound by law to supply customers with their PAC Code within two hours of their request. Once you’ve got it, it’s smart to make a note of it. Just in case.
The important thing to note is that a PAC Code expires after 30 days. If for whatever reason you don’t use your PAC code within this timeframe, you’ll need to make contact with Plusnet Mobile again and request a new code.
3) Find and buy a deal on SMARTY
Assuming you’re out of contract, your next step is to sign up for the SIM-only deal you’ve selected on SMARTY. You’ll receive your SIM card in the post after you’ve passed SMARTY's credit checks.
4) Contact SMARTY to give them your PAC code
Not much longer to go now. Your next task is to get in touch with SMARTY to give them your PAC.
Because SMARTY doesn't have a customer support telephone contact number, you're required to log in to your SMARTY account and submit the PAC Code that way. You can do that right here.
5) Take out your SMARTY SIM and put it in your phone
Got your phone to hand? Okay, you now need to unlock the SIM tray using a pin or the key that came with your phone. Once it's open, insert your SMARTY SIM in your handset.
Your number won't be transferred instantly. But you will have a temporary phone number to use while the process is underway. So you'll still be able to use your phone and you'll be contactable.
6) Wait for your number to be transferred to SMARTY
SMARTY advises that the process of transferring your number will take up to two working days. The transfer usually happens between the hours of 11am and 5pm.
In the event that the transfer doesn't seem to have worked, try turning off your phone and then turning it on again.
If there's still a problem, get in touch with SMARTY via webchat service on its site.