1) Check you’re eligible to switch from Lebara Mobile
If you’re out of contract with Lebara Mobile, you're free to switch at any time and it won’t cost you anything.
We know it’s very easy to lose track of your contract end date, though. So if you’re not sure, it’s best to give Lebara Mobile's customer support a ring.
You can reach them on 5588 from your Lebara Mobile phone. Or on 020 3059 0304 from any other phone (standard network rates apply).
The Lebara Mobile customer support team are available 9am-5pm every day.
Rather not speak to anyone? You can also find out your contract end date by logging in to your Lebara Mobile account. Or by opening the Lebara Mobile app.
2) Contact Lebara Mobile to cancel and get your PAC Code
All good things come to an end. To tell Lebara Mobile you’re ready to leave, give them a call on the numbers outlined in step 1.
During the call, you’ll need to ask the support team for a PAC Code. What’s a PAC Code? It’s a short sequence of numbers and letters that you’ll need to transfer your existing phone number to the network that you’re planning to join.
Lebara Mobile is obliged to supply your PAC Code within two hours of your request.
What's critical to note is that PAC Codes expire 30 days after being issued. So if you haven’t used it within this timeframe, you’ll need to contact Lebara Mobile again to get a new one.
3) Find and buy a deal from Tesco Mobile
Assuming you’re ready to switch, it’s time to select a deal from Tesco Mobile and sign up for it through uSwitch.
Tesco Mobile will, of course, conduct credit checks. But assuming you pass, you’ll then receive your phone in the post.
4) Contact Tesco Mobile to give them your PAC Code
Now you’ll need to contact Tesco Mobile and give them your PAC Code.
You can get in touch with Tesco Mobile’s customer support team on 0345 301 4455 (standard network rates apply).
Opening hours are 8am-9pm Monday-Friday. 8am-8pm Saturdays and 10am-6pm Sundays.
5) Insert your Tesco Mobile SIM
Okay, now it’s time to insert your Tesco Mobile SIM in your new phone, or in your existing phone if you bought a SIM-only deal.
You’ll find that the number won’t have transferred straightaway. But while the transfer’s underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Tesco Mobile
All being well and if a weekend doesn't get in the way, your number should be transferred the next working day. After which point, you’re good to go.