1) Check you’re eligible to switch from Sky Mobile
Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.
Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).
The support team’s working hours are 8.30am-11pm every day.
If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Sky Mobile to tell them you want to leave and get your PAC Code
Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Sky Mobile on one of the numbers in step 1, tell them you want to leave and ask for your PAC Code.
It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.
3) Find and buy a deal from Tesco Mobile
Assuming you’re ready to switch, it’s time to select a deal from Tesco Mobile and sign up for it through Uswitch.
Tesco Mobile will, of course, conduct credit checks. But assuming you pass, you’ll then receive your phone in the post.
4) Contact Tesco Mobile to give them your PAC Code
Now you’ll need to contact Tesco Mobile and give them your PAC Code.
You can get in touch with Tesco Mobile’s customer support team on 0345 301 4455 (standard network rates apply).
Opening hours are 8am-9pm Monday-Friday. 8am-8pm Saturdays and 10am-6pm Sundays.
5) Insert your Tesco Mobile SIM
Okay, now it’s time to insert your Tesco Mobile SIM in your new phone, or in your existing phone if you bought a SIM-only deal.
You’ll find that the number won’t have transferred straightaway. But while the transfer’s underway, you’ll be given a temporary number. So you’ll still be able to use your phone.
6) Wait for your number to be transferred to Tesco Mobile
All being well and if a weekend doesn't get in the way, your number should be transferred the next working day. After which point, you’re good to go.